At a Glance
- Tasks: Provide frontline technical support in schools, solving issues and enhancing technology for learning.
- Company: Joskos Solutions, a trusted ICT partner for schools across London and Reading.
- Benefits: Competitive salary, bonus opportunities, and professional development in a supportive environment.
- Other info: Join a dynamic team with opportunities for growth and impact in the education sector.
- Why this job: Make a real difference in education while developing your tech skills and career.
- Qualifications: Customer service experience and knowledge of Active Directory and Microsoft 365 required.
The predicted salary is between 29000 - 32000 £ per year.
Joskos Solutions is the ICT partner schools can trust.
We deliver practical, dependable support while keeping education at the heart of what we do.
We are recruiting Technical Support Engineers for a range of school-based roles across London and the Reading area.
Our engineers often spot needs and opportunities that would otherwise be missed.
Through Joskos FUSE, our engineer bonus scheme, you can introduce genuine opportunities that may help a school improve its technology, security or support.
Where an introduction qualifies under the scheme, you can earn up to an additional £4,000 a year alongside your salary.
Our aim is to be the UK's most trusted provider of ICT support and infrastructure services to schools and other education organisations, delivering a consistently high standard of service at every level.
The role
You will provide frontline technical support within a school environment, building strong relationships with staff and helping technology work reliably for teaching and learning.
You will manage day-to-day issues, carry out routine maintenance and escal...
Key responsibilities
- Deliver friendly, effective frontline support to customers on site.
- Respond to support requests, investigate faults and implement appropriate solutions.
- Manage alerts and actions raised by our IT monitoring systems.
- Keep customers updated and confirm that issues have been resolved to their satisfaction.
- Build strong relationships with school contacts, colleagues and third-party suppliers.
- Escalate Active Directory, hardware, backup, networking and Windows Server issues when required.
- Support classroom technology, including computers, interactive displays, printers and associated hardware.
- Prepare and configure devices, software and peripherals.
- Complete reports, timesheets and other administration accurately and on time.
- Prioritise your workload and manage competing requests calmly.
- Follow company policies covering quality, environmental practice and information security.
- Take responsibility for your professional development and relevant qualifications.
- What we are looking for
- Good customer service experience and a professional, approachable manner.
- Working knowledge of Active Directory and Microsoft 365.
- A sound understanding of networking, including TCP/IP, DNS and DHCP.
- Experience supporting Windows devices and a working knowledge of Windows Server.
- Basic hardware troubleshooting skills.
- Clear written and verbal communication, including the confidence to work with people at every level.
- A practical, solutions-focused approach with strong attention to detail.
- Good organisation, time management and the ability to work both independently and as part of a wider team.
- Useful but not essential
- Previous experience supporting technology in a school or education setting.
- Knowledge of VMware or other virtualisation platforms.
- ITIL awareness or a relevant technical qualification.
- Google Workspace administration
- Salary and additional earnings
The salary for these roles is £29,000 to £32,000 per annum, depending on experience and capability.
Joskos FUSE also provides the opportunity to earn an additional £1,000 to £4,000 a year for qualifying introductions, subject to the scheme rules.
Location
These are on-site roles supporting schools in and around London and Reading. Exact locations and travel expectations will be discussed during the recruitment process.
Who this role suits
This is a junior to mid-level position for someone who enjoys solving problems, working directly with customers and making a visible difference in a school.
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Technical Support Engineer in Reading employer: Joskos Solutions
Joskos Solutions is an exceptional employer, offering a dynamic work environment where you can make a real impact in the education sector. With a strong emphasis on professional development and training in education ICT, employees are encouraged to grow their skills while enjoying a collaborative culture that values teamwork and innovation. Located at the heart of the educational community, this role provides unique opportunities to engage with schools and contribute to enhancing classroom technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Joskos Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Joskos Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Joskos Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Joskos Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Joskos Solutions!
How to prepare for a job interview at Joskos Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
