Property Manager - Client Side

The Client

A dynamic and fast-growing UK-based property investment company, this organisation specialises in acquiring and actively managing retail-led real estate across the country. With a bold, hands-on approach, it transforms underperforming assets into thriving destinations by working closely with tenants, partners, and local communities. Focused on long-term value creation, the company is passionate about revitalising retail environments, driving innovation, and delivering standout results through strategic investment and high-energy asset management.

The Role

The Property Manager is responsible for overseeing and managing the operations of all assets within a retail-focused portfolio, including complex and high-value properties. The role aims to protect the value of the landlord’s investment through proactive property management and by ensuring tenant obligations under leases are fulfilled.

Key Responsibilities

• Manage the day-to-day property operations for a portfolio of commercial investment assets.
• Conduct inspections and advise the wider asset team on property conditions and required works, ensuring schemes are well-maintained and presented to a high standard.
• Oversee and manage the landlord-tenant relationship.
• Lead lease event management, including tenant introductions, breach resolutions, and end-of-lease procedures.
• Resolve disputes and provide guidance on lease breaches and remedies.
• Process tenant applications for assignments, sublettings, and alterations.
• Support lease interpretation and provide recommendations.
• Supervise facilities management activities carried out by on-site Centre Management and the Regional Facilities Team.
• Collaborate with Credit Control to ensure recovery of rent and service charge arrears and reconcile account queries.
• Assist with the preparation of annual service charge budgets and explanatory notes for tenants.
• Support the production of end-of-year service charge expenditure statements and address tenant queries.
• Implement approved service charge budgets in collaboration with Centre Management and the Regional Facilities Team.
• Respond to tenant management queries.
• Contribute to the preparation and execution of Planned Preventative Maintenance (PPM), repairs, and maintenance.
• Ensure statutory compliance and maintain on-site records.
• Review and implement actions from Health & Safety and Building & Engineering Insurance Reports.
• Manage void premises inspections and ensure they are safe and well-maintained.
• Assist in progressing property and public liability insurance claims.
• Work with the team to prepare vacant units (“White Box”) for re-letting.
• Build relationships with adjacent property owners and local authorities.
• Oversee contract tendering processes for service providers to ensure value for money.
• Support Asset Managers with service charge queries and strategy implementation.
• Manage special projects as required.
• Maintain accurate property and tenant data within property management systems.
• Assist with due diligence for new acquisitions and support onboarding/disposal processes.
• Recommend ESG (Environmental, Social, and Governance) initiatives to the Asset Management team.

Person Specification

• Excellent communication and interpersonal skills
• Strong leadership and organisational capabilities
• Ability to manage and prioritise a diverse workload
• Competence in presenting clear and concise advice

Qualifications / Training

• MRICS or Assoc RICS qualification is desirable
• Familiarity with industry software platforms such as Qube, Horizon, and Coyote