At a Glance
- Tasks: Handle escalated complaints and enquiries from high-profile stakeholders.
- Company: Joshua Robert, a reputable organisation in Pitsea, Basildon.
- Benefits: Competitive daily rate and valuable experience in customer service.
- Other info: Temporary role for 3 months with potential for future opportunities.
- Why this job: Make a difference by resolving important housing issues and enhancing community relations.
- Qualifications: Strong communication skills and experience in customer service or contact centres.
The predicted salary is between 30000 - 40000 £ per year.
Joshua Robert in Pitsea, Basildon is seeking two Executive Enquiries Advisors to respond to escalated complaints and enquiries from the CEO's office, MPs, and Councillors.
You will ensure compliance with the Housing Ombudsman Complaint Handling Code and provide high-quality communications.
The role requires strong communication skills and experience in a contact centre or customer service environment.
The position is temporary for 3 months, starting on June 29, 2026, offering a salary of £14.34 per day.
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We think you need these skills to ace Executive Enquiries Lead - Housing Complaints & Resolution in Basildon
Communication Skills
Problem-Solving Skills
Attention to Detail
Time Management
Empathy
Adaptability
Team Leadership
