At a Glance
- Tasks: Provide essential admin support to improve outcomes for children with Special Educational Needs.
- Company: Join Gloucestershire's Specialist Teaching and Educational Psychology Service (STEPS).
- Benefits: Earn £14.59 per hour with a flexible Monday to Friday schedule.
- Other info: Temporary role with opportunities to develop your administrative skills.
- Why this job: Make a real difference in the lives of children and young people.
- Qualifications: Strong customer service skills and confident IT abilities required.
Location: Gloucestershire
Job Type: Temporary (3-6 months)
Positions: 2
Rate: £14.59 per hour
Start Date: 1 June 2026
End Date: 30 November 2026
Working Hours: 37 hours per week
Working Pattern: Monday - Friday
About the Role
We are seeking experienced Administrators to support Gloucestershire's Specialist Teaching and Educational Psychology Service (STEPS), helping improve outcomes for children and young people with Special Educational Needs and Disabilities (SEND). You will provide essential administrative support across multiple sites, working with schools, settings, families, and internal teams to ensure smooth service delivery.
Key Responsibilities
- Provide administrative support to the STEPS service
- Communicate with schools, settings, and parents/carers
- Support SEND-related processes and case coordination
- Maintain accurate records and use internal systems
- Deliver general office and clerical support across sites
- Work collaboratively with internal and external partners
- Ensure a responsive, customer-focused service
Key Skills & Experience
- Strong customer service experience
- Good communication and organisational skills
- Ability to work across teams and organisations
- Confident IT skills, including Microsoft Office
- Experience with admin systems and data entry
- Ability to manage workload across multiple locations
- Experience in education or SEND (desirable)
About You
You are a proactive and organised administrator who thrives in a busy environment and is committed to delivering high-quality support that improves outcomes for children and young people.
Send your CV or contact: Nomvula Mojela
Steps Administrator employer: Joshua Robert Recruitment
As a Steps Administrator with Gloucestershire's Specialist Teaching and Educational Psychology Service, you will be part of a dedicated team committed to enhancing the lives of children and young people with Special Educational Needs and Disabilities. Our supportive work culture fosters collaboration and professional growth, offering you the chance to make a meaningful impact while enjoying a flexible Monday to Friday schedule. With competitive pay and the opportunity to work across various educational settings, this role provides a rewarding experience in a vital community service.
StudySmarter Expert Advice🤫
We think this is how you could land Steps Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the STEPS service. A friendly chat can lead to insider info about the role and even a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the organisation and its values. Show us you understand the importance of supporting children with SEND and how your skills can make a difference.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with schools and families, being clear and confident in your responses will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace Steps Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in administration and customer service. We want to see how your skills align with the STEPS role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting children and young people with SEND. We love seeing genuine enthusiasm, so let your personality come through.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Joshua Robert Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Steps Administrator role. Familiarise yourself with the responsibilities and how they relate to supporting children and young people with SEND. This will help you articulate how your skills align with their needs.
✨Showcase Your Customer Service Skills
Since strong customer service experience is key for this position, prepare examples from your past roles where you've successfully communicated with various stakeholders. Highlight situations where you resolved issues or improved service delivery, as this will demonstrate your ability to provide a responsive service.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload, especially when juggling tasks across multiple locations. Share specific strategies or tools you use to stay organised, as this will show that you can handle the demands of the role effectively.
✨Familiarise Yourself with SEND
If you have experience in education or working with SEND, be prepared to discuss it. If not, do some research on the challenges faced by children and young people with special educational needs. Showing that you understand the context of the role will impress the interviewers.
