At a Glance
- Tasks: Be the go-to person for property queries, helping tenants and users daily.
- Company: Join a dedicated team supporting local authority properties in Staffordshire.
- Benefits: Enjoy hybrid work, training opportunities, and a competitive benefits package.
- Other info: This is a permanent role with a salary between £30,000 - £35,000 DOE.
- Why this job: Make a real difference in local communities while developing your skills.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
Location: Staffordshire
Contract Type: Permanent - Hybrid
Salary: £30,000 - £35,000 DOE
About the Role
Our client is seeking a proactive and customer focused Property Helpdesk Administrator to join our dedicated team supporting their local authority properties. This is a vital role where you will be the first point of contact for tenants and property users, providing assistance and information on a range of property related queries.
You will play a key part in ensuring residents and stakeholders receive timely, accurate support regarding property maintenance, access issues, repairs reporting, and general property management enquiries.
Key Responsibilities
- Act as the first point of contact for all incoming property related enquiries via phone, email, and helpdesk systems
- Provide accurate information and advice in line with local authority policies and procedures
- Log, track and update queries within internal systems to ensure timely resolution
- Liaise with internal teams, contractors and service providers to coordinate responses and follow-ups
- Maintain accurate records and ensure service standards and response times are met
- Support the wider property team with general administrative tasks as required
About You
To succeed in this role, you should have:
- Previous experience in a customer service, helpdesk, or administrative role (property or public sector experience desirable)
- Excellent communication and interpersonal skills
- Strong IT skills, including experience with Microsoft Office and helpdesk/ticketing systems
- An organised, detail-oriented approach with the ability to prioritise and multitask
- A genuine interest in helping people and resolving issues effectively
Our Client will Offer
- A supportive and collaborative working environment
- Training and development opportunities
- A role with real social impact, helping local communities
- Competitive benefits package including, pension, holiday allowance and flexible working
StudySmarter Expert Advice🤫
We think this is how you could land Property Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with local authority policies and procedures related to property management. This knowledge will not only help you answer queries more effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft Office and helpdesk systems. Being proficient in these tools will allow you to manage queries efficiently and show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios where you handle customer inquiries. This will prepare you for the real-life interactions you'll have as the first point of contact for tenants.
✨Tip Number 4
Network with professionals in the property management sector. Attend local events or join online forums to gain insights and make connections that could be beneficial when applying for this role.
We think you need these skills to ace Property Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, helpdesk, or administrative roles. Emphasise any previous work with property management or local authorities to align with the job requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your communication skills and genuine interest in helping people. Mention specific examples of how you've successfully resolved issues in past roles, particularly in a customer-focused environment.
Highlight IT Proficiency:Since strong IT skills are essential for this role, ensure you mention your experience with Microsoft Office and any helpdesk or ticketing systems you've used. This will demonstrate your readiness to handle the technical aspects of the job.
Showcase Organisational Skills:In your application, provide examples of how you've managed multiple tasks or prioritised effectively in previous positions. This will illustrate your ability to thrive in a busy helpdesk environment.
How to prepare for a job interview at Joshua Robert Recruitment
✨Research the Company
Before your interview, take some time to research the local authority and its properties. Understanding their mission and values will help you align your answers with what they are looking for.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult tenant or manage multiple queries at once. Practising your responses can boost your confidence.
✨Showcase Your IT Skills
Since strong IT skills are essential for this role, be ready to discuss your experience with Microsoft Office and any helpdesk systems you've used. Providing specific examples will demonstrate your competence.
✨Emphasise Your Communication Skills
As the first point of contact for tenants, effective communication is key. Be prepared to share examples of how you've successfully resolved issues or provided support in previous roles.
