At a Glance
- Tasks: Lead income collection and welfare services, shaping strategies for financial inclusion.
- Company: A well-established housing provider focused on resident wellbeing and financial support.
- Benefits: Flexible working, competitive salary, and the chance to make a real impact.
- Other info: Opportunity for professional growth in a collaborative environment.
- Why this job: Drive meaningful change in residents' lives while ensuring financial resilience.
- Qualifications: Experience in income management and a strong understanding of welfare benefits.
A well-established registered provider with a clear social purpose, this organisation delivers housing and resident services across a diverse portfolio of tenures. With a strong commitment to financial inclusion and tenancy sustainment, it invests meaningfully in the wellbeing of its residents, not just their rent accounts. The income and welfare functions sit at the heart of how the organisation balances commercial resilience with genuine resident support.
This role sits within the Resident Services and Community department, reporting to the Assistant Director of Housing and Resident Engagement. It leads two specialist teams covering income recovery and welfare and benefits, with indirect responsibility for around ten officer-level posts. It's a senior operational leadership position with real strategic weight, and the expectation to deputise at senior management level.
The Role
- You'll take ownership of income collection worth circa £53m per annum, shaping the strategy, performance culture, and day-to-day delivery of both the income and welfare and benefits services. This is a role where commercial accountability and resident outcomes are genuinely intertwined.
- Lead the development and implementation of the Income Collection and Financial Inclusion strategies, setting targets and annual action plans.
- Drive performance across current and former debt, service charges, recharges, and utility accounts across all tenures.
- Oversee the Resident Support Fund (circa £150k), ensuring fair, ethical prioritisation and demonstrable value for money.
- Monitor and report on strategic progress to the Senior Leadership Team and Board.
- Manage the external debt collection agency contract and oversee former tenant arrears recovery.
- Lead on complex cases, Stage 2 complaints, and regulatory and legislative compliance.
- Collaborate across asset management, finance, lettings, and a wide range of external partners including DWP, local authorities, and specialist support services.
About You
- You're an experienced income management professional who understands that sustainable tenancies and strong collection rates aren't in conflict, they're the same goal.
- Proven track record in operational income management within social housing or a closely related sector.
- Experience leading and developing specialist teams, with a strong emphasis on performance culture and staff progression.
- Solid knowledge of welfare benefits, financial inclusion practice, and relevant housing legislation.
- Comfortable presenting KPIs, reports, and strategic recommendations to senior leadership and Board level.
- CIH Level 4/5 diploma or equivalent housing qualification (or working towards).
- Confident managing competing priorities across a broad stakeholder landscape, both internal and external.
- A collaborative, resident-focused approach that balances empathy with accountability.
For a confidential conversation about this position please reach out to Kieran Williams at Joshua Robert Recruitment.
Interim Head of Income, Tenancy Sustainment and Lettings in Maidenhead employer: Joshua Robert Recruitment
As a well-established registered provider in Maidenhead, this organisation is an excellent employer that prioritises the wellbeing of its residents while fostering a supportive and inclusive work culture. With a strong commitment to employee growth, you will have the opportunity to lead impactful initiatives in income management and tenancy sustainment, all while enjoying flexible working arrangements that promote a healthy work-life balance. Join a team that values collaboration and innovation, making a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Head of Income, Tenancy Sustainment and Lettings in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you’re genuinely interested in making a difference in their community.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Interim Head of Income. Highlight your achievements in income management and how you’ve successfully led teams to improve performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Interim Head of Income, Tenancy Sustainment and Lettings in Maidenhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income management and tenancy sustainment. We want to see how your skills align with our mission of financial inclusion and resident support.
Showcase Your Leadership Skills:Since this role involves leading specialist teams, don’t forget to mention your experience in developing and managing teams. We’re looking for someone who can foster a performance culture, so share examples of how you've done this in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Joshua Robert Recruitment
✨Know Your Numbers
Make sure you’re familiar with key financial metrics related to income collection and tenancy sustainment. Be ready to discuss how you’ve managed similar figures in the past, especially if you can relate it to the £53m income collection mentioned in the job description.
✨Showcase Your Leadership Style
Prepare examples that highlight your experience in leading teams, particularly in a performance-driven environment. Think about how you’ve developed staff and fostered a culture of accountability and support, as this role requires strong leadership skills.
✨Understand the Bigger Picture
Research the organisation’s commitment to financial inclusion and resident wellbeing. Be prepared to discuss how you can align your strategies with their social purpose, demonstrating that you understand the balance between commercial resilience and genuine resident support.
✨Prepare for Stakeholder Engagement
Since this role involves collaboration with various stakeholders, think about your approach to managing relationships. Prepare to share specific examples of how you’ve successfully navigated complex stakeholder landscapes, including local authorities and external partners.
