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- Tasks: Lead the arrears recovery process and support tenants in financial management.
- Company: A leading North London Housing Association with a commitment to community support.
- Benefits: Competitive salary, 25 days holiday, and hybrid working options.
- Other info: Join a supportive team focused on helping vulnerable residents thrive.
- Why this job: Make a real difference in people's lives while developing your career in social housing.
- Qualifications: Experience in income management or debt recovery, with strong customer service skills.
The predicted salary is between 36487 - 36487 £ per year.
Location: North London, hybrid working
Salary: £36,487.75
Contract: Permanent, 37.5 hours per week
Reports to: Income Team Leader
What You'll Be Doing:
- Leading the complete arrears recovery process from initial contact through to court proceedings
- Maximising income collection whilst prioritising tenancy sustainment
- Preparing and serving legal notices, attending court hearings, and presenting cases
- Building partnerships with Housing Benefit, DWP, and local support agencies
- Delivering early intervention support including income maximisation and budgeting advice
- Conducting new tenant visits and providing ongoing tenancy sustainment support
- Maintaining comprehensive case records and contributing to team performance
What You'll Bring:
- Proven experience in income management or debt recovery within social housing
- Strong knowledge of housing legislation and legal recovery processes
- Court experience and confidence presenting cases to district judges
- Excellent customer service skills with ability to handle sensitive situations
- Commitment to supporting vulnerable residents whilst achieving collection targets
- Strong organisational abilities and attention to detail
What's on Offer:
Competitive benefits package including 25 days holiday plus
Income Officer in London employer: Joshua Robert Recruitment
Contact Detail:
Joshua Robert Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income management or debt recovery. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and legal recovery processes. We recommend practising common interview questions related to income collection and tenancy sustainment to show you’re the right fit.
✨Tip Number 3
Showcase your customer service skills! During interviews, share examples of how you've handled sensitive situations with residents. This will demonstrate your commitment to supporting vulnerable individuals while achieving targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Income Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in income management and debt recovery. We want to see how your skills align with the role of Income Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Customer Service Skills: Since this role involves handling sensitive situations, it’s crucial to demonstrate your excellent customer service abilities. Share examples of how you've successfully supported vulnerable residents or managed challenging interactions in your application.
Highlight Your Legal Knowledge: We’re looking for someone with a strong understanding of housing legislation and legal recovery processes. Be sure to mention any relevant court experience and your confidence in presenting cases, as this will set you apart from other candidates.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application throughout the process!
How to prepare for a job interview at Joshua Robert Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and legal recovery processes. Being able to discuss these confidently will show that you're not just familiar with the role, but that you’re genuinely passionate about it.
✨Showcase Your Experience
Prepare specific examples from your past work in income management or debt recovery. Think about times when you successfully maximised income collection or supported vulnerable residents. This will help you demonstrate your skills effectively.
✨Practice Court Scenarios
Since court experience is crucial for this role, consider practising how you would present a case to a district judge. You could even role-play with a friend to get comfortable with the process and build your confidence.
✨Highlight Your Customer Service Skills
Be ready to discuss how you've handled sensitive situations in the past. Show that you can balance achieving collection targets while maintaining excellent customer service, especially when dealing with vulnerable residents.