At a Glance
- Tasks: Lead day-to-day operations and enhance service delivery in a major commercial estate.
- Company: Join a leading commercial property and facilities management business.
- Benefits: Competitive salary, benefits package, and Monday to Friday work schedule.
- Other info: Great opportunity for career growth and professional development.
- Why this job: Take ownership of a complex estate and make a real impact on service quality.
- Qualifications: Strong FM operations experience and excellent communication skills required.
Location: Kent
£55,000 - £65,000 + Benefits
Monday to Friday | 9:00am - 5:30pm
I'm working with a leading commercial property and facilities management business to recruit an experienced FM Operations Manager for a major commercial estate.
This is a hands-on FM Operations role with responsibility for the day-to-day running of the estate, alongside broader oversight of service delivery, contractor performance, compliance, projects and occupier experience.
The successful candidate will combine strong operational FM experience with good technical awareness and the ability to build effective relationships with clients, occupiers, contractors and site-based teams.
Key responsibilities will include:
- Leading day-to-day FM operations across the estate
- Managing hard and soft FM services, including maintenance, security and cleaning
- Overseeing contractor performance and driving improvements in service delivery
- Building strong relationships with the client, occupiers and key stakeholders
- Supporting FM budgets, forecasting, management and reconciliation
- Providing operational support and oversight of reactive FM issues
- Ensuring Health, Safety and Environmental compliance, including ISO 14001 and ISO 45001 requirements
- Producing and presenting client and management reports
- Managing and developing site-based team members
- Supporting projects and operational improvements across an estate undergoing change
We're looking for someone with:
- Strong experience in FM Operations, Estates Management or a similar operational environment
- Good technical awareness and strong exposure to hard services delivery
- Experience managing both hard and soft service contractors
- Strong client, tenant and occupier engagement skills
- A practical approach to problem-solving and decision-making
- Excellent communication, organisation and reporting skills
- IOSH and/or IWFM membership or qualifications
- Experience using CAFM systems and RiskWise would be advantageous
This is an excellent opportunity for an experienced FM Operations professional who enjoys taking ownership of a complex estate, improving service delivery and working closely with clients and occupiers.
Interested in finding out more? Please message me directly or apply confidentially.
StudySmarter Expert Advice🤫
We think this is how you could land FM Operations Manager in Kent
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Joshua Robert Recruitment.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Joshua Robert Recruitment? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Joshua Robert Recruitment's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace FM Operations Manager in Kent
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the FM Operations Manager role at Joshua Robert Recruitment, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Joshua Robert Recruitment
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Joshua Robert Recruitment operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Joshua Robert Recruitment. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Joshua Robert Recruitment.
