Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents in managing rent and achieving financial stability.
- Company: Dedicated housing team focused on effective income management.
- Benefits: Hybrid working, 25 days holiday, healthcare cashback, and generous pension.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in income management or rent arrears recovery is essential.
- Other info: Friendly environment with ongoing learning and development opportunities.
Income Officer
Location: North London
Salary: £35,425 per annum
Hours: 37.5 per week
Contract: Permanent
Are you passionate about supporting residents to sustain their tenancies and achieve financial stability? We\’re looking for a motivated and customer-focused Income Officer to join a dedicated housing team, helping to ensure that residents receive an effective, supportive and fair income management service.
The Role
You will take ownership of a defined patch of properties, providing a proactive and efficient rent collection and arrears recovery service. This is a varied and rewarding position where you\’ll combine strong communication and negotiation skills with empathy and problem-solving, ensuring tenants are supported to manage their rent commitments and sustain their tenancies.
Key responsibilities include:
- Managing rent accounts, identifying arrears early and taking appropriate action to prevent debt escalation.
- Working closely with residents to provide advice on welfare benefits, budgeting and income maximisation.
- Taking cases through the full arrears recovery process, including serving notices and representing the organisation in court when required.
- Liaising with external partners such as Housing Benefit, DWP, CAB and other support agencies to achieve positive outcomes for residents.
- Maintaining accurate records and ensuring all actions comply with policy, legislation and pre-action protocols.
About You
We\’re seeking someone with proven experience in income management or rent arrears recovery within a housing or related setting. You\’ll have a good understanding of social housing, tenancy law, and welfare reform, and be confident handling sensitive situations with professionalism and care.
You should be:
- Customer-focused, with excellent communication and negotiation skills.
- Experienced in managing rent accounts and achieving successful arrears recovery outcomes.
- Comfortable attending court, preparing documentation and representing cases.
- Organised, analytical and able to work effectively both independently and as part of a team.
What\’s on Offer
- A supportive and friendly working environment
- Hybrid working arrangements (post-probation)
- 25 days holiday plus bank holidays
- Healthcare cashback scheme
- Generous pension
- Ongoing learning and development opportunities
If you\’re looking for a role where you can make a real difference to people\’s lives while developing your career in housing, we\’d love to hear from you.
Income Officer employer: Joshua Robert Recruitment
Contact Detail:
Joshua Robert Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting residents and managing income effectively. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! As an Income Officer, you'll need to convey complex information clearly. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a difference in residents' lives.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in income management and any relevant achievements to show us you’re the right fit for the Income Officer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about supporting residents and how your experience aligns with our mission. Be genuine and let your personality shine through – we want to get to know the real you!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Joshua Robert Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, tenancy law, and welfare reform. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges residents face.
✨Showcase Your Empathy
As an Income Officer, you'll be dealing with sensitive situations. Prepare examples from your past experiences where you've successfully supported individuals in difficult circumstances. This will highlight your communication skills and ability to handle tough conversations with care.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've identified issues early and taken proactive steps to resolve them. Whether it's managing rent accounts or liaising with external partners, showcasing your analytical skills will set you apart.
✨Prepare for Court Scenarios
If you have experience attending court or preparing documentation, be ready to discuss it. If not, consider how you'd approach such situations. Showing that you're comfortable with this aspect of the job will reassure interviewers of your readiness for the role.
