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- Tasks: Support customers with enquiries and promote digital services in a dynamic environment.
- Company: Join a forward-thinking council team in Birmingham.
- Benefits: Competitive hourly rate of £13.26 and valuable experience.
- Why this job: Make a real difference by helping customers navigate services and improve their digital skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for personal growth and community engagement.
Job Role: Customer Enabling Service Location: Birmingham Hourly Rate: 13.26 Job Type: Temp Main Purpose of the Role To support the Customer Enabling Service in the delivery of a wide range of complex customer service and digital interface functions. The post holder will act as the first point of contact for customers, providing accurate information, advice, and guidance, ensuring enquiries are resolved efficiently and effectively while contributing to the Council\’s Customer Service and Digital Strategies. Key Responsibilities Receive, investigate, and resolve detailed enquiries from customers and service users, ensuring a professional, responsive, and customer-focused service. Act as an advocate for customers, working closely with internal departments, partner agencies, and stakeholders to exceed customer expectations and achieve service standards. Promote digital inclusion and support customers in accessing online services and digital tools. Contribute to continuous service improvement by identifying and communicating customer insights and trends. Support the delivery of Council and partner campaigns, initiatives, and community events. Key Tasks Provide information, advice, and guidance to customers through a range of communication channels, including face-to-face, telephone, email, letter, webchat, and social media. Communicate verbally and in writing using detailed knowledge of Council and partner services to resolve enquiries at the first point of contact. Undertake surveys, telephone interviews, and data collection to capture customer feedback and insights for service improvement. Act as the \”front door\” for the Council and partners, including meet-and-greet duties at City Hall, resolving or triaging customer enquiries appropriately. Contribute to the implementation of the Council\’s Customer Service and Digital Strategies, supporting user-research activities and providing mediated/assisted digital services. Support local Council campaigns, events, and programmes such as Covid Recovery, Neighbourhood Community Surveys, and Air Show activities. Escalate and refer complex or challenging enquiries and complaints to management where appropriate. Actively listen to customers, assess and anticipate their needs, and develop strong rapport to deliver a positive customer experience. Ensure all customer contacts and decisions are handled in line with service standards, policies, and procedures. Influence customers and colleagues to adopt Council policies and procedures when resolving enquiries. Key Competencies Customer Focus Communication and Interpersonal Skills Problem Solving and Initiative Teamwork and Collaboration Digital Awareness Accuracy and Attention to Detail Adaptability and Resilience
Customer Enabling Service employer: Joshua Robert Recruitment
Contact Detail:
Joshua Robert Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enabling Service
✨Tip Number 1
Get to know the company! Research the Council's Customer Service and Digital Strategies. This will help you understand their values and how you can contribute to their goals during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these stories in your interviews to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in the role. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Enabling Service
Some tips for your application 🫡
Keep Your CV Fresh: Make sure your CV is up to date and tailored for the Customer Enabling Service role. Highlight relevant experience and skills that match the job description, so we can see how you fit right in!
Read the Job Specs Carefully: Before hitting apply, take a good look at the job specs. Understanding what we're looking for will help you craft a more targeted application that stands out from the crowd.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to showcase your communication skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Joshua Robert Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and competencies required for the Customer Enabling Service role. This will help you tailor your answers to demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you’ve successfully resolved customer enquiries or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Be Digital Savvy
Given the emphasis on digital inclusion in the job description, brush up on your knowledge of online services and digital tools. Be ready to discuss how you can support customers in accessing these resources and share any relevant experiences you have in promoting digital literacy.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. This could be about the team dynamics, ongoing projects, or how they measure success in the Customer Enabling Service. It shows your genuine interest in the role and helps you assess if it’s the right fit for you.
