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- Tasks: Deliver exceptional customer service and coordinate accommodation for key workers.
- Company: Join a supportive team making a difference in essential housing.
- Benefits: Competitive pay, skill development, and a collaborative work environment.
- Why this job: Make a real impact while developing your skills in property coordination.
- Qualifications: Strong communication skills and ability to multitask in a busy setting.
- Other info: No financial responsibility and excellent career growth opportunities.
Job Title: Accommodation Administrator Location: Birmingham Contract Type: Temp Hours:30 hours per week, Monday to Friday Hourly Rate / Salary: £12.60 Start Date: ASAP About the Role Are you passionate about delivering exceptional customer service in a housing or accommodation setting? We\’re looking for a proactive and organised Accommodation Administrator to join our team, supporting a safe, welcoming, and well-managed living environment for key workers. You\’ll be the first point of contact for residents and play a key role in coordinating bookings, supporting marketing and lettings, managing maintenance issues, and ensuring compliance across the scheme. This is a vital frontline role with a strong customer service and operational focus — ideal for someone who thrives in a busy environment and enjoys variety in their day. Key Responsibilities Customer Service & Enquiries: Act as the first point of contact for residents and prospective tenants via phone, email, and in person. Lettings Support: Assist the Marketing & Lettings Officer with advertising vacancies, processing applications, and optimising occupancy. Move-In/Move-Out Coordination: Support residents with key processes including right-to-rent checks, rent/deposit collection, and tenancy documentation. Bookings & Records: Accurately manage bookings, maintain up-to-date occupancy records, and process tenant data in housing systems. Maintenance Coordination: Log and track maintenance requests, liaise with contractors, and follow up to ensure timely resolution. Health & Safety & Compliance: Conduct property inspections and compliance checks to ensure safe, well-maintained accommodation. Stakeholder Liaison: Work with NHS Trusts, universities, and other partners to coordinate key worker placements and support service standards. Feedback & Service Improvement: Gather tenant feedback, support complaint investigations, and assist with service improvement initiatives. About You Essential: Strong customer service and communication skills Able to multitask and manage busy administrative processes efficiently Proficient in Microsoft Office and housing/booking systems Confident in liaising with tenants, contractors, and external stakeholders Desirable: Experience in accommodation, hospitality, or property management Familiarity with tenancy agreements and housing compliance Basic financial admin knowledge (e.g. rent payments, invoicing) Understanding of health & safety in residential settings Why Join Us? Be part of a team making a real difference in the lives of essential key workers Work in a supportive and collaborative environment Develop your skills in property coordination, customer service, and housing management Join an organisation that values wellbeing, inclusion, and professional growth Additional Info No financial responsibility No direct or indirect reports Reporting to: Accommodation Manager
Accommodation Administrator employer: Joshua Robert Recruitment
Contact Detail:
Joshua Robert Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Administrator
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support key workers. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're proactive and keen to learn more about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Accommodation Administrator
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering exceptional customer service in your application. We want to see how you can bring that passion to the role of Accommodation Administrator and make a difference for our residents.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the specific responsibilities mentioned in the job description. We love seeing candidates who take the initiative to align their skills with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include relevant experiences that showcase your ability to multitask and manage busy administrative processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Joshua Robert Recruitment
✨Know Your Customer Service Skills
Make sure to highlight your strong customer service and communication skills during the interview. Prepare examples of how you've successfully handled enquiries or resolved issues in previous roles, especially in accommodation or hospitality settings.
✨Familiarise Yourself with Housing Processes
Brush up on your knowledge of tenancy agreements, right-to-rent checks, and housing compliance. Being able to discuss these topics confidently will show that you're proactive and ready to hit the ground running.
✨Demonstrate Your Organisational Skills
Since this role involves multitasking and managing busy administrative processes, be prepared to share specific instances where you've effectively organised tasks or coordinated bookings. This will illustrate your ability to thrive in a fast-paced environment.
✨Show Enthusiasm for the Role
Express your passion for delivering exceptional service and making a difference in the lives of key workers. Employers love candidates who are genuinely excited about the role and the impact they can have on their community.
