Senior Sales Assistant, Part Time

We are looking passionate part time (16 hours per week) Senior Sales Assistants to join our 77 Fulham Road flagship store.

A JOSEPH Senior Sales Assistant is responsible for ensuring that each customer is provided with exceptional customer service and a luxury retail experience

As a Senior Sales Assistant you will support the store management team by demonstrating an in-depth knowledge of customer service and JOSEPH product, while supporting with identifying commercial opportunities and assisting with operational duties.

Key responsibilities of the role:

Includes but is not limited to:

Sales Generation

• Demonstrate awareness of the targets for the store as well as individual targets of which you will hold yourself accountable to.
• Maximize every opportunity to increase your sales targets (e.g. ATV and UPT).
• Develop commercial knowledge by shadowing the store management team and contribute by making sales initiative suggestions and reviewing commercial data.
• In partnership with the store management team develop personal sales techniques and assist with delivering training to team members on these techniques to maximize sales.
• Support the store management team in identifying initiatives to help achieve targets set for Data Capture in store.

Customer Service

• Demonstrate an in-depth knowledge of the brand, product and customer.
• Deliver a luxury shopping experience to all customers, which is inspiring and engaging and encourages purchase.
• Handle customer enquiries quickly and efficiently and escalate to management where appropriate.
• Build a reputable client book through repeat business and work to develop your personal network of clients via a form of varied of communications.

Store Operations

• Support the store management team in the day to day running of the store, demonstrate excellent store administration and organisational skills.
• Adhere to all JOSEPH policies and procedures. Attend relevant HR training to understand, advise and drive initiatives where appropriate.
• Escalate where appropriate staff welfare matters and work issues.
• Understand and support with the execution of cash control procedures including: banking, safe funds, petty cash in collaboration with the Store Management team.
• Assist in floor moves, merchandising, display maintenance and housekeeping.
• Process and replenish merchandise as well as monitor floor stock.
• Help update store price changes and stock checks.
• Participate in year-end inventory.
• Support the store management team with the control of stock and processing deliveries; transfers and stock returns as necessary.
• §Maintain high standards of professionalism and presentation representing the brand and our Company Values.
• Help monitor store security through vigilant customer service and consistent application of store changing room procedures and tagging.
• Undertake daily tasks as required by the store management team.
• Take ownership of your role and work to support the store team to achieve goals.

Knowledge, skills and abilities:

• Demonstrable experience of working in a luxury retail or premium retail environment where face-to-face customer contact is essential.
• Experience of delivering strong clienteling initiatives within a luxury retail or premium retail environment.
• Sales driven, proven experience of meeting or exceeding commercial targets.
• Knowledge of POS and store systems.
• Demonstrable commercial and brand awareness.
• Experience of delivering excellent standards of customer service in a luxury environment.
• Excellent communication skills, able to effectively communicate via varied channels.
• Demonstrable relationship building skills, able to collaborate and motivate peers.
• Self-motivated with a drive to succeed.
• Positive and solutions driven attitude.
• Consistently show a positive attitude and take responsibility for own actions.
• Excellent product knowledge; motivated to continuously build product knowledge and to support with driving knowledge amongst teams.
• Excellent time keeping and reliable attendance.
• Excellent attention to detail.
• Ability to adapt to frequent changes and a high-pressured environment.
• Understanding of store training needs and able to support with identifying further needs.

Joseph Company Values

Uncompromising

We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time.

Integrity

How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles.

Attention to detail

Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers.

Restless

Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.

At JOSEPH, we are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.

By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and on boarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.