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For Companies At a Glance
- Tasks: Engage with customers, drive sales, and create memorable shopping experiences.
- Company: Join JOSEPH, a luxury fashion brand known for its elegance and quality.
- Benefits: Enjoy 33 days annual leave, health resources, and generous staff discounts.
- Why this job: Be part of a dynamic team that values creativity, integrity, and personal growth.
- Qualifications: Strong people skills and a passion for luxury fashion are essential.
- Other info: This is a part-time role at Harvey Nichols Leeds, perfect for students.
Overview
We are looking for talented individuals for our store at Harvey Nichols Leeds, on a part-time basis, 24 hours per week.
As Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Whether you are styling an existing customer or helping a new customer fall in love with the brand, you bring energy, empathy and excellence to every interaction. Not just a sales role, this is about curating experiences, building relationships and growing with one of London’s most iconic brands.
Key Responsibilities
This will include but is not limited to:
- Commerciality & Sales Generation
- Drive sales with purpose, meet and exceed individual and store targets.
- Share product knowledge, styling ideas and stories behind the collection.
- Stay up to date on new products in the store
- Champion clienteling initiatives to boost sales results
- Understand missed opportunities and work with management team on solutions for underperformance.
- CRM & Customer Experience
- Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
- Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
- Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
- Support activating commercial moments, such as:
- Client anniversaries, product launches, and special events to drive engagement.
- Re-engagement strategies for lapsed or VIP clients through strategic outreach.
- Exclusive in-store experiences based on customer preferences and spending behaviour.
- Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
- Develop deep brand and product knowledge.
- Drive high service standards and accountability.
- Uphold luxury service and company values
Store Operations
- Work with VM standards in line with Guidelines
- If required, ensure stock movements in and out of store are managed accurately to minimise stock loss
- To follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set
- Ensure compliance with health, safety, and company policies.
- Maintain store upkeep and organisation.
Key Skills & Experience
- Strong people skills — you are approachable, a good communicator & listener and empathetic.
- Experience and knowledgeable of working within a luxury or premium retail band.
- Passionate about luxury fashion and eager to share that passion with others.
- Understand business needs and are motivated by sales.
- Show strong teamworking skills and the ability to collaborate with others
- Effective communicator and team motivator.
- Excellent attention to detail and reliability.
Why work with JOSEPH
As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package:
- 33 Days Annual Leave (Full time contracts)
- Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
- Performance awarded bonus and/or commission scheme
- Generous staff discount towards our luxury JOSEPH products & our multi-brand products
- Access to Sample Sales, Social Events & more!
JOSEPH Company values
Uncompromising
We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time.
Integrity
How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles.
Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers.
Restless
Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.
JOSEPH is committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.
By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and onboarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.
Senioriy level
- Associate
Employment type
- Part-time
Job function
- Sales and Customer Service
- Industries
- Retail Luxury Goods and Jewelry and Retail Apparel and Fashion
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Part-Time Sales Assistant (Harvey Nichols) employer: JOSEPH
Contact Detail:
JOSEPH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Sales Assistant (Harvey Nichols)
✨Tip Number 1
Familiarise yourself with JOSEPH's brand values and product range. Understanding their commitment to luxury and integrity will help you connect with the team and demonstrate your passion during any interactions.
✨Tip Number 2
Engage with JOSEPH on social media platforms. Commenting on their posts or sharing your thoughts about their collections can help you get noticed and show your enthusiasm for the brand.
✨Tip Number 3
Network with current or former employees of JOSEPH. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Prepare to discuss your previous retail experiences, especially in luxury settings. Highlight specific examples where you exceeded sales targets or provided exceptional customer service to showcase your suitability for the role.
We think you need these skills to ace Part-Time Sales Assistant (Harvey Nichols)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with the role of a Sales Assistant at JOSEPH.
Showcase Your Passion for Fashion: In your cover letter or personal statement, express your enthusiasm for luxury fashion. Share any relevant experiences that demonstrate your knowledge and passion for the industry.
Highlight People Skills: Since strong people skills are essential for this role, provide examples in your CV or cover letter that showcase your ability to connect with customers and create memorable experiences.
Tailor Your CV: Make sure your CV is tailored to the job. Emphasise your previous retail experience, particularly in luxury settings, and include any achievements related to sales targets or customer satisfaction.
How to prepare for a job interview at JOSEPH
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share your personal experiences with the brand and how you connect with its values. This will demonstrate that you're not just looking for any job, but are genuinely interested in being part of JOSEPH.
✨Demonstrate Strong People Skills
Since this role is all about connecting with customers, be prepared to showcase your people skills. Think of examples where you've successfully engaged with customers or resolved issues. Highlight your ability to listen and empathise, as these traits are crucial for a Sales Assistant.
✨Familiarise Yourself with the Brand
Before the interview, take time to research JOSEPH's history, product lines, and recent collections. Being knowledgeable about the brand will not only impress the interviewer but also allow you to speak confidently about how you can contribute to the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare for scenarios where you might need to handle difficult customers or upsell products. Practising your responses will help you feel more confident and articulate during the interview.