At a Glance
- Tasks: Connect with customers, drive sales, and create memorable shopping experiences.
- Company: Join JOSEPH, a luxury brand at Harvey Nichols, London.
- Benefits: Generous staff discounts, 33 days annual leave, and wellness resources.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be part of an iconic brand and grow your career in luxury retail.
- Qualifications: Strong people skills and passion for luxury fashion required.
The predicted salary is between 12 - 15 € per hour.
As Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Whether you are styling an existing customer or helping a new customer fall in love with the brand, you bring energy, empathy and excellence to every interaction. Not just a sales role, this is about curating experiences, building relationships and growing with one of London’s most iconic brands.
Key Responsibilities:
- Commerciality & Sales Generation
- Drive sales with purpose, meet and exceed individual and store targets.
- Share product knowledge, styling ideas and stories behind the collection.
- Stay up to date on new products in the store.
- Champion clienteling initiatives to boost sales results.
- Understand missed opportunities and work with management team on solutions for under performance.
- CRM & Customer Experience
- Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
- Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
- Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
- Support activating commercial moments, such as client anniversaries, product launches, and special events to drive engagement.
- Re-engagement strategies for lapsed or VIP clients through strategic outreach.
- Exclusive in-store experiences based on customer preferences and spending behaviour.
- Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
- Develop deep brand and product knowledge.
- Drive high service standards and accountability.
- Uphold luxury service and company values.
- Store Operations
- Work with VM standards in line with Guidelines.
- If required, ensure stock movements in and out of store are managed accurately to minimise stock loss.
- Follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set.
- Ensure compliance with health, safety, and company policies.
- Maintain store upkeep and organisation.
Key Skills & Experience:
- Strong people skills - you are approachable, a good communicator & listener and empathetic.
- Experience and knowledgeable of working within a luxury or premium retail brand.
- Passionate about luxury fashion and eager to share that passion with others.
- Understand business needs and are motivated by sales.
- Show strong team working skills and the ability to collaborate with others.
- Effective communicator and team motivator.
- Excellent attention to detail and reliability.
Why work with JOSEPH:
- ~33 Days Annual Leave (Full time contracts)
- ~ Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
- ~ Performance awarded commission scheme
- ~ Generous staff discount towards our luxury JOSEPH products & our multi-brand products
- ~ Access to Sample Sales, Social Events & more!
Joseph Company values:
- Uncompromising: We are driven by our ambitious expectations — good enough isn’t good enough.
- Integrity: How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity.
- Attention to detail: Thought, care and a great attention to detail goes into everything we do.
- Restless: Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.
Sales Assistant Footwear Part Time in London employer: JOSEPH
At JOSEPH, we pride ourselves on being more than just a luxury retail brand; we are a community that values connection, creativity, and personal growth. As a Sales Assistant in our Harvey Nichols location, you will enjoy a vibrant work culture that fosters collaboration and celebrates individuality, alongside generous benefits such as 33 days of annual leave, health and wellness resources, and exclusive staff discounts. Join us to not only enhance your career in luxury fashion but also to be part of a team that is committed to excellence and integrity in every customer interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant Footwear Part Time in London
✨Tip Number 1
Get to know the brand inside out! Dive into JOSEPH's history, values, and latest collections. When you walk into that interview, your passion for the brand will shine through, making you a standout candidate.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to nail those customer interaction scenarios. Show us how you can connect with customers and create memorable experiences that align with JOSEPH's luxury service standards.
✨Tip Number 3
Be ready to share your sales strategies! Think about how you would drive sales and exceed targets in a luxury retail environment. We want to hear your ideas on clienteling initiatives and how you'd use CRM insights to enhance customer experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for JOSEPH!
We think you need these skills to ace Sales Assistant Footwear Part Time in London
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for luxury fashion shine through! Share why you’re excited about JOSEPH and how you can connect with customers to create those unforgettable experiences.
Highlight Your People Skills:We want to see your strong people skills in action! Use examples from your past experiences to show how you've built relationships and provided excellent customer service. Remember, it’s all about making connections!
Be Detail-Oriented:Attention to detail is key in luxury retail. Make sure your application is polished and free of errors. This shows us that you care about quality and are serious about the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at JOSEPH.
How to prepare for a job interview at JOSEPH
✨Know Your Brand
Before the interview, dive deep into JOSEPH's history, values, and product lines. Understanding the brand's ethos will help you connect your personal style and experiences to their mission, showing that you're not just a candidate but a potential ambassador for their luxury image.
✨Showcase Your People Skills
As a Sales Assistant, your ability to connect with customers is key. Prepare examples of how you've successfully engaged with clients in the past, highlighting your empathy and communication skills. Think about specific situations where you turned a casual shopper into a loyal customer.
✨Demonstrate Your Passion for Fashion
Be ready to discuss your love for luxury fashion and how it influences your style choices. Share insights on current trends and how you would curate an experience for customers, making them feel special and understood. This will show your enthusiasm and knowledge of the industry.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of scenarios where you had to handle difficult customers or missed sales opportunities. Outline how you would use CRM insights to enhance customer experiences and drive sales, demonstrating your proactive mindset.
