Assistant Retail Assistant in London

As Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Whether you are styling an existing customer or helping a new customer fall in love with the brand, you bring energy, empathy and excellence to every interaction. Not just a sales role, this is about curating experiences, building relationships and growing with one of London’s most iconic brands.

Key Responsibilities:

• Commerciality & Sales Generation: Drive sales with purpose, meet and exceed individual and store targets. Share product knowledge, styling ideas and stories behind the collection. Stay up to date on new products in the store. Champion clienteling initiatives to boost sales results. Understand missed opportunities and work with management team on solutions for under performance.
• CRM & Customer Experience: Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations. Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences. Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions. Support activating commercial moments, such as client anniversaries, product launches, and special events to drive engagement. Re-engagement strategies for lapsed or VIP clients through strategic outreach. Exclusive in-store experiences based on customer preferences and spending behaviour. Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty. Develop deep brand and product knowledge. Drive high service standards and accountability. Uphold luxury service and company values.
• Store Operations: Work with VM standards in line with Guidelines. If required, ensure stock movements in and out of store are managed accurately to minimise stock loss. Follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set. Ensure compliance with health, safety, and company policies. Maintain store upkeep and organisation.

Key Skills & Experience:

• Strong people skills - you are approachable, a good communicator & listener and empathetic.
• Experience and knowledgeable of working within a luxury or premium retail brand.
• Passionate about luxury fashion and eager to share that passion with others.
• Understand business needs and are motivated by sales.
• Show strong team working skills and the ability to collaborate with others.
• Effective communicator and team motivator.
• Excellent attention to detail and reliability.

Why work with JOSEPH:

As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package:

• ~33 Days Annual Leave (Full time contracts)
• ~ Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
• ~ Performance awarded commission scheme
• ~ Generous staff discount towards our luxury JOSEPH products & our multi-brand products
• ~ Access to Sample Sales, Social Events & more!

Joseph Company values:

• Uncompromising: We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time.
• Integrity: How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles.
• Attention to detail: Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers.
• Restless: Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.