Full-Time Sales Assistant (Duke of York)

Full-Time Sales Assistant (Duke of York)

We are looking for talented individuals for our store at Duke of York Square, on a full-time basis, 40 hours per week.

As a Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Whether you are styling an existing customer or helping a new customer fall in love with the brand, you bring energy, empathy and excellence to every interaction. This is about curating experiences, building relationships and growing with one of London’s most iconic brands.

Key Responsibilities

• Drive sales with purpose, meet and exceed individual and store targets.
• Share product knowledge, styling ideas and stories behind the collection.
• Stay up to date on new products in the store.
• Champion clienteling initiatives to boost sales results.
• Understand missed opportunities and work with management team on solutions for underperformance.
• Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
• Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
• Use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
• Support activating commercial moments such as client anniversaries, product launches, and special events to drive engagement.
• Re‑engage lapsed or VIP clients through strategic outreach.
• Offer exclusive in-store experiences based on customer preferences and spending behaviour.
• Develop deep brand and product knowledge.
• Drive high service standards and accountability, uphold luxury service and company values.

Store Operations

• Work with VM standards in line with guidelines.
• Manage stock movements accurately to minimise stock loss.
• Complete store operational tasks within the time frames set by the Retail Operations Guidelines.
• Ensure compliance with health, safety, and company policies.
• Maintain store upkeep and organisation.

Key Skills & Experience

• Strong people skills — approachable, good communicator & listener and empathetic.
• Experience in a luxury or premium retail band.
• Passion for luxury fashion and eagerness to share that passion.
• Understanding of business needs and a motivation by sales.
• Strong teamwork and collaboration ability.
• Effective communicator and team motivator.
• Excellent attention to detail and reliability.

Benefits

• 33 days annual leave (full-time contracts).
• Health and wellness resources (including a digital GP) and retail discounts via Retail Trust.
• Performance bonus and/or commission scheme.
• Generous staff discount towards JOSEPH products & multi-brand products.
• Access to sample sales, social events & more.

Company Values

• Uncompromising – We are driven by ambitious expectations, always giving our best each time.
• Integrity – We treat staff, customers and our product with unwavering integrity, never cutting corners or sacrificing quality.
• Restless – We are curious, entrepreneurial and always looking for new ways to push our brand, business and customer experience forward.

At JOSEPH, we are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.

By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until our recruitment and onboarding process is complete. In connection with your application, we must process your personal data for recruitment purposes only. Please refer to our Applicant Privacy Notice hosted on the JOSEPH website for further details.