At a Glance
- Tasks: Connect with customers and create stylish experiences at JOSEPH's Ashford outlet.
- Company: Join one of London’s most iconic luxury fashion brands.
- Benefits: Enjoy 33 days annual leave, health resources, and generous staff discounts.
- Other info: Diversity and inclusivity are valued; we welcome talent from all backgrounds.
- Why this job: Be part of a passionate team and grow your career in luxury retail.
- Qualifications: Strong people skills and a passion for luxury fashion are essential.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We are looking for talented individuals for our outlet at Ashford, on a full-time basis, 40 hours per week.
As Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Not just a sales role, this is about curating experiences, building relationships and growing with one of London’s most iconic brands.
Responsibilities
This will include but is not limited to:
Commerciality & Sales Generation
- Drive sales with purpose, meet and exceed individual and store targets.
- Share product knowledge, styling ideas and stories behind the collection.
- Stay up to date on new products in the store.
- Champion clienteling initiatives to boost sales results.
- Understand missed opportunities and work with management team on solutions for underperformance.
CRM & Customer Experience
- Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
- Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
- Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
- Support activating commercial moments, such as:
- Client anniversaries, product launches, and special events to drive engagement.
- Re-engagement strategies for lapsed or VIP clients through strategic outreach.
- Exclusive in-store experiences based on customer preferences and spending behaviour.
- Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
- Develop deep brand and product knowledge.
- Drive high service standards and accountability.
- Uphold luxury service and company values.
Store Operations
- Work with VM standards in line with Guidelines.
- If required, ensure stock movements in and out of store are managed accurately to minimise stock loss.
- Follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set.
- Ensure compliance with health, safety, and company policies.
- Maintain store upkeep and organisation.
Key Skills & Experience
- Strong people skills — you are approachable, a good communicator & listener and empathetic.
- Experience and knowledgeable of working within a luxury or premium retail band.
- Passionate about luxury fashion and eager to share that passion with others.
- Understand business needs and are motivated by sales.
- Show strong teamworking skills and the ability to collaborate with others.
- Effective communicator and team motivator.
- Excellent attention to detail and reliability.
Why work with JOSEPH
As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package:
- 33 Days Annual Leave (Full time contracts)
- Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
- Performance awarded bonus and/or commission scheme
- Generous staff discount towards our luxury JOSEPH products & our multi-brand products
- Access to Sample Sales, Social Events & more!
JOSEPH Company values
Uncompromising
We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time.
Integrity
How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles.
Attention to detail
Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers.
Restless
Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.
Note: Diversity, inclusivity and gender balance are valued here. We are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.
By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and on boarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.
Full-Time Sales Assistant (Ashford) employer: JOSEPH
At JOSEPH, we pride ourselves on being more than just a luxury retail brand; we are a community that values creativity, integrity, and personal growth. As a Full-Time Sales Assistant in Ashford, you will enjoy a supportive work culture that encourages collaboration and offers extensive career development opportunities, alongside generous benefits such as 33 days of annual leave, health and wellness resources, and exclusive staff discounts. Join us to not only elevate your career in luxury fashion but also to be part of a team that is committed to excellence and making every customer experience memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Full-Time Sales Assistant (Ashford)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like JOSEPH, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like JOSEPH!
We think you need these skills to ace Full-Time Sales Assistant (Ashford)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at JOSEPH, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at JOSEPH and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show JOSEPH that you’re ready to jump in and contribute right away!
How to prepare for a job interview at JOSEPH
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
