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JOSEPH

Full-Time Assistant Manager (Duke of York)

London Full-Time 28000 - 42000 £ / year (est.) No home office possible

At a Glance

Tasks: Lead a dynamic team to create unforgettable customer experiences and drive sales.
Company: Join JOSEPH, a luxury brand known for its uncompromising quality and integrity.
Benefits: Enjoy 33 days annual leave, health resources, generous discounts, and exclusive events.
Why this job: Be part of a pioneering culture that values diversity and empowers your career growth.
Qualifications: Experience in luxury retail, strong leadership skills, and a passion for customer service.
Other info: This is a full-time role at Duke of York Square, perfect for ambitious individuals.

The predicted salary is between 28000 - 42000 £ per year.

Full-Time Assistant Manager (Duke of York)

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We are looking for talented individuals for our store at Duke of York Square , on a full-time basis, 40 hours per week.

As an Assistant Manager at JOSEPH, you are a key player in creating unforgettable experiences for our customers. You will support daily operations, mentor and empower the store team to deliver results that drive the brands success.

You will show commercial and operational acumen, with leadership skills, that will develop with your journey.

Key Responsibilities:

This will include but is not limited to:

Commerciality & Sales Generation

Collaborate with the Store Manager to exceed sales targets.
Develop and refine personal and team sales techniques.
Drive clienteling initiatives to boost revenue.
Manage budgets and suggest solutions for underperformance.
Provide customer feedback with actionable solutions.
Conduct competitor analysis to enhance offerings.
Identify, coach, and upskill key performers to meet commercial objectives

CRM & Customer Experience

Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
Train and empower the team to effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
Leverage data-driven insights to identify and maximise commercial moments, such as:
Client anniversaries, product launches, and special events to drive engagement.
Re-engagement strategies for lapsed or VIP clients through strategic outreach.
Exclusive in-store experiences based on customer preferences and spending behaviour.
Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
Lead by example with deep brand and product knowledge.
Drive high service standards and team accountability.
Act as an escalation point for customer concerns.
Uphold luxury service and company values.

Store Operations

Maintain store and VM standards in line with Guidelines
Ensure stock movements in and out of store are managed accurately to minimise stock loss
To support and actively participate in stock take for your store executing any action plan following stock take
To follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set
Ensure compliance with health, safety, and company policies.
Maintain store upkeep, organisation, and assigned administration.

Key Skills & Experience

Proven luxury or premium retail experience with strong clienteling.
Ability to collaborate with corporate stakeholders.
Commercially driven, with a record of exceeding targets.
Strong operational, problem-solving, and leadership skills.
Adaptability in a fast-paced retail environment.
Effective communicator and team motivator.
Excellent attention to detail and reliability.

Why work with JOSEPH

As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package:

33 Days Annual Leave (Full time contracts)
Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
Performance awarded bonus and/or commission scheme
Generous staff discount towards our luxury JOSEPH products & our multi-brand products
Access to Sample Sales, Social Events & more!

JOSEPH Company values

Uncompromising

We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time.

Integrity

How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles.

Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers.

Restless

Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.

At JOSEPH, we are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.

By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and on boarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Sales, Customer Service, and Management
Industries

Retail Luxury Goods and Jewelry and Retail Apparel and Fashion

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