Concession Manager (Selfridges London)

Working with JOSEPH

We are looking for talented individuals for our concession store at Selfridges London.

As a Store Manager, you will lead, support, coach, challenge and empower your team to achieve the Company’s objectives through example setting, clear targets, training, excellent customer service expertise and effective merchandise presentation skills.

You will work to ensure that the Company’s Values and objectives are embodied to ensure a seamless shopping experience for the client.

The ideal candidate will have a positive and proactive approach to store administration and operations while ensuring that store and the team are engaged and motivated to consistently meet the Company’s standards and expectations.

Key Responsibilities and Duties:

This will include but is not limited to:

Sales & Commerciality:

• Drive sales in-store, exceeding Company's expectations.
• Develop strong clienteling initiatives.
• Manage budgets and suggest commercial solutions.
• Ensure team understands commercial objectives.

Customer Service:

• Lead by example with brand knowledge and service.
• Maintain high sales and service standards.
• Handle customer concerns effectively.
• Embody luxury service and Company Values.

Leadership:

• Set and manage team KPIs.
• Develop succession plans.
• Coach and mentor employees.
• Manage employee relations effectively.
• Promote a professional environment and positive mental health.
• Own recruitment, training, and development.

Store Operations:

• Maintain Model Store Framework standards.
• Conduct stock take and manage stock effectively.
• Ensure health & safety is maintained in store.
• Manage store administration and asset security.
• Maintain housekeeping and safety standards.

Key Skills & Experience:

• Extensive luxury retail experience.
• Strategy development and commercial knowledge.
• Collaboration with key stakeholders.
• Strong clienteling and sales track record.
• Proficiency in POS and store systems.
• Exceptional organizational and managerial skills.
• Performance and employee relations management.
• Relationship building and effective communication.
• Training and development expertise.
• Resilience, positivity, and innovation.
• Initiative, problem-solving, and accountability.
• Excellent time management and attention to detail.

JOSEPH Company values

Uncompromising

We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time.

Integrity

How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles.

Attention to detail.

Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers.

Restless

Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.

At JOSEPH, we are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.

By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and on boarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.