JOSEPH Sales Assistant - Harvey Nichols, London Part-time - 16 hours As Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Whether you are styling an existing customer or helping a new customer fall in love with the brand, you bring energy, empathy and excellence to every interaction. Not just a sales role, this is about curating experiences, building relationships and growing with one of London’s most iconic bran ds Key Responsibilit ies: This will include but is not limite d to: Commerciality & Sales Gene ration Drive sales with purpose, meet and exceed individual and store t argets.Share product knowledge, styling ideas and stories behind the coll ection.Stay up to date on new products in the store.Champion clienteling initiatives to boost sales r esults.Understand missed opportunities and work with management team on solutions for under perfo rmance. CRM & Customer Ex perience Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expe ctations.Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke exp eriences.Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one inte ractions.Support activating commercial moments, such as:Client anniversaries, product launches, and special events to drive en gagement.Re-engagement strategies for lapsed or VIP clients through strategic outreach.Exclusive in-store experiences based on customer preferences and spending b ehaviour.Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.Develop deep brand and product k nowledge.Drive high service standards and accoun tability.Uphold luxury service and compan y values. Store Operations Work with VM standards in line with Guidelines.If required, ensure stock movements in and out of store are managed accurately to minimise stock loss.To follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set.Ensure compliance with health, safety, and compan y policies.Maintain store upkeep and or ganisation. Key Skills & ; ExperienceStrong people skills - you are approachable, a good communicator & listener and empathetic. Experience and knowledgeable of working within a luxury or premium retail band.Passionate about luxury fashion and eager to share that passion with others.Understand business needs and are motivat ed by sales.Show strong team working skills and the ability to collaborate with others.Effective communicator and tea m motivator.Excellent attention to detail and reliability. Why wor k with JOSEPH As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our ben efits package:33 Days Annual Leave (Full ti me contracts).Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust.Performance awarded comm ission scheme.Generous staff discount towards our luxury JOSEPH products & our multi-b rand products.Access to Sample Sales, Social Ev ents and more! JOSEPH Company Values Uncompromising - We are driven by our ambitious expectations - good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time. Integrity - How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles. Attention to detail - Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently del ight our customers. Restless - Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our custome r experience forward.
Locations
City of LondonLondon
