At a Glance
- Tasks: Connect with customers, drive sales, and create memorable shopping experiences.
- Company: Join JOSEPH, a luxury brand at Harvey Nichols, London.
- Benefits: Generous staff discounts, 33 days annual leave, and wellness resources.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be part of an iconic brand and grow your career in luxury retail.
- Qualifications: Strong people skills and passion for luxury fashion required.
The predicted salary is between 12 - 15 € per hour.
As Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Whether you are styling an existing customer or helping a new customer fall in love with the brand, you bring energy, empathy and excellence to every interaction. Not just a sales role, this is about curating experiences, building relationships and growing with one of London’s most iconic brands.
Key Responsibilities:
- Commerciality & Sales Generation
- Drive sales with purpose, meet and exceed individual and store targets.
- Share product knowledge, styling ideas and stories behind the collection.
- Stay up to date on new products in the store.
- Champion clienteling initiatives to boost sales results.
- Understand missed opportunities and work with management team on solutions for under performance.
- CRM & Customer Experience
- Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
- Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
- Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
- Support activating commercial moments, such as client anniversaries, product launches, and special events to drive engagement.
- Re-engagement strategies for lapsed or VIP clients through strategic outreach.
- Exclusive in-store experiences based on customer preferences and spending behaviour.
- Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
- Develop deep brand and product knowledge.
- Drive high service standards and accountability.
- Uphold luxury service and company values.
- Store Operations
- Work with VM standards in line with Guidelines.
- If required, ensure stock movements in and out of store are managed accurately to minimise stock loss.
- Follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set.
- Ensure compliance with health, safety, and company policies.
- Maintain store upkeep and organisation.
Key Skills & Experience
- Strong people skills - you are approachable, a good communicator & listener and empathetic.
- Experience and knowledgeable of working within a luxury or premium retail brand.
- Passionate about luxury fashion and eager to share that passion with others.
- Understand business needs and are motivated by sales.
- Show strong team working skills and the ability to collaborate with others.
- Effective communicator and team motivator.
- Excellent attention to detail and reliability.
Why work with JOSEPH
- As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry.
- As a member of the JOSEPH team, we also offer as part of our benefits package:
- ~33 Days Annual Leave (Full time contracts)
- ~ Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
- ~ Performance awarded commission scheme
- ~ Generous staff discount towards our luxury JOSEPH products & our multi-brand products
- ~ Access to Sample Sales, Social Events & more!
Joseph Company values
- Uncompromising - We are driven by our ambitious expectations — good enough isn’t good enough.
- Integrity - How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity.
- Attention to detail - Thought, care and a great attention to detail goes into everything we do.
- Restless - Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.
Assistant Sales Advisor employer: JOSEPH
At JOSEPH, we pride ourselves on being more than just a luxury retail brand; we are a community that values connection, creativity, and personal growth. As an Assistant Sales Advisor in the heart of London, you will enjoy a vibrant work culture that fosters collaboration and celebrates individuality, alongside generous benefits such as 33 days of annual leave, health and wellness resources, and exclusive access to events. Join us to not only enhance your career in luxury fashion but also to be part of a team that is committed to excellence and integrity in every customer interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Sales Advisor
✨Tip Number 1
Get to know the brand inside out! Dive into JOSEPH's history, values, and product lines. When you walk into that interview, your passion for luxury fashion and understanding of their ethos will shine through.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to simulate customer interactions. Show off your ability to connect and empathise, just like you would with a customer in-store.
✨Tip Number 3
Be ready to share your sales strategies! Think about how you can drive sales and create memorable experiences. Prepare examples of how you've exceeded targets or built strong customer relationships in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Sales Advisor
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for luxury fashion shine through! Share why you’re excited about JOSEPH and how you can connect with customers to create those unforgettable experiences.
Highlight Your People Skills:We want to see your strong people skills in action! Make sure to mention any past experiences where you've built relationships or provided exceptional customer service. It’s all about that personal touch!
Be Detail-Oriented:Attention to detail is key in this role. In your application, showcase examples of how you've maintained high standards in previous jobs or projects. This will show us you understand the importance of quality and excellence.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at JOSEPH. We can’t wait to hear from you!
How to prepare for a job interview at JOSEPH
✨Know Your Brand Inside Out
Before the interview, dive deep into JOSEPH's history, values, and product lines. Understanding the brand's ethos will not only impress your interviewers but also help you connect with their vision of luxury retail.
✨Showcase Your People Skills
As an Assistant Sales Advisor, your ability to connect with customers is key. Prepare examples of how you've successfully built relationships in previous roles, highlighting your empathy and communication skills.
✨Demonstrate Your Sales Savvy
Be ready to discuss your approach to driving sales and meeting targets. Think of specific instances where you exceeded expectations and how you used product knowledge to enhance customer experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Practice responding to scenarios like handling a difficult customer or creating a memorable shopping experience, showcasing your proactive approach.
