At a Glance
- Tasks: Connect with customers, drive sales, and create memorable shopping experiences.
- Company: Join JOSEPH, a luxury brand at Harvey Nichols, London.
- Benefits: Generous staff discounts, health resources, and 33 days annual leave.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be part of an iconic brand and grow your career in luxury retail.
- Qualifications: Strong people skills and passion for luxury fashion required.
The predicted salary is between 12 - 15 € per hour.
As Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Whether you are styling an existing customer or helping a new customer fall in love with the brand, you bring energy, empathy and excellence to every interaction. Not just a sales role, this is about curating experiences, building relationships and growing with one of London’s most iconic brands.
Key Responsibilities:
- Commerciality & Sales Generation
- Drive sales with purpose, meet and exceed individual and store targets.
- Share product knowledge, styling ideas and stories behind the collection.
- Stay up to date on new products in the store.
- Champion clienteling initiatives to boost sales results.
- Understand missed opportunities and work with management team on solutions for under performance.
- CRM & Customer Experience
- Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
- Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
- Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
- Support activating commercial moments, such as client anniversaries, product launches, and special events to drive engagement.
- Re-engagement strategies for lapsed or VIP clients through strategic outreach.
- Exclusive in-store experiences based on customer preferences and spending behaviour.
- Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
- Develop deep brand and product knowledge.
- Drive high service standards and accountability.
- Uphold luxury service and company values.
- Store Operations
- Work with VM standards in line with Guidelines.
- If required, ensure stock movements in and out of store are managed accurately to minimise stock loss.
- Follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set.
- Ensure compliance with health, safety, and company policies.
- Maintain store upkeep and organisation.
Key Skills & Experience:
- Strong people skills - you are approachable, a good communicator & listener and empathetic.
- Experience and knowledgeable of working within a luxury or premium retail brand.
- Passionate about luxury fashion and eager to share that passion with others.
- Understand business needs and are motivated by sales.
- Show strong team working skills and the ability to collaborate with others.
- Effective communicator and team motivator.
- Excellent attention to detail and reliability.
Why work with JOSEPH:
- ~33 Days Annual Leave (Full time contracts)
- ~ Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
- ~ Performance awarded commission scheme
- ~ Generous staff discount towards our luxury JOSEPH products & our multi-brand products
- ~ Access to Sample Sales, Social Events & more!
Joseph Company values:
- Uncompromising: We are driven by our ambitious expectations — good enough isn’t good enough.
- Integrity: How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity.
- Attention to detail: Thought, care and a great attention to detail goes into everything we do.
- Restless: Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.
Assistant Retail Assistant employer: JOSEPH
At JOSEPH, we pride ourselves on being more than just a luxury retail brand; we are a community that values connection, creativity, and personal growth. As a Sales Assistant in our iconic London store, you will enjoy a vibrant work culture that fosters collaboration and innovation, alongside generous benefits such as 33 days of annual leave, health and wellness resources, and exclusive access to events. Join us to not only enhance your career in luxury fashion but also to be part of a team that is committed to excellence and integrity in every customer interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Retail Assistant
✨Tip Number 1
Get to know the brand inside out! Dive into JOSEPH's history, values, and product lines. When you walk into that interview, your passion for luxury fashion and understanding of their ethos will shine through.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to nail those customer interaction scenarios. Show them how you can create memorable experiences and build relationships effortlessly.
✨Tip Number 3
Be ready to share your sales strategies! Think about how you would drive sales and meet targets at JOSEPH. Prepare examples of how you've exceeded expectations in previous roles to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the JOSEPH team.
We think you need these skills to ace Assistant Retail Assistant
Some tips for your application 🫡
Show Your Style:When you're writing your application, let your personality shine through! We want to see your unique sense of style and how you connect with people. Share a little about your passion for luxury fashion and how you can bring that energy to JOSEPH.
Tailor Your Experience:Make sure to highlight any relevant experience you have in luxury retail or customer service. We love seeing how you've made customers feel special in the past, so share those stories! Tailoring your application to reflect our values will definitely catch our eye.
Be Personable:Remember, this role is all about building relationships! Use your application to showcase your strong people skills. Talk about how you’ve gone above and beyond to create memorable experiences for customers, and how you can do the same at JOSEPH.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JOSEPH
✨Know Your Brand
Before the interview, dive deep into JOSEPH's brand values and product offerings. Familiarise yourself with their latest collections and understand what makes them unique in the luxury retail space. This knowledge will help you connect your passion for fashion with the brand's identity during the interview.
✨Showcase Your People Skills
As a Sales Assistant, strong people skills are crucial. Prepare examples of how you've successfully connected with customers in the past. Think about times when you went above and beyond to create a memorable experience, as this will demonstrate your ability to build relationships and provide exceptional service.
✨Emphasise Your Sales Motivation
Be ready to discuss your approach to driving sales and meeting targets. Share specific strategies you've used in previous roles to exceed sales goals. Highlight your understanding of commerciality and how you can contribute to JOSEPH's success by championing clienteling initiatives and personalising customer interactions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various customer situations. Practice responses to potential challenges, such as dealing with a difficult customer or identifying missed sales opportunities. This will show your proactive approach and readiness to uphold JOSEPH's high service standards.
