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- Tasks: Create unforgettable customer experiences and support daily operations in a luxury retail environment.
- Company: Join JOSEPH, a leading luxury brand with a focus on team collaboration and growth.
- Benefits: Enjoy 33 days annual leave, health resources, performance bonuses, and generous staff discounts.
- Other info: Participate in exclusive events and enjoy opportunities for personal and professional development.
- Why this job: Be a key player in a dynamic team and elevate your career in luxury retail.
- Qualifications: Experience in luxury retail, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As an Assistant Manager at JOSEPH, you are a key player in creating unforgettable experiences for our customers. You will support daily operations, mentor and empower the store team to deliver results that drive the brand's success.
You will show commercial and operational acumen, with leadership skills, that will develop with your journey.
Key Responsibilities:- Commerciality & Sales Generation
- Collaborate with the Store Manager to exceed sales targets.
- Develop and refine personal and team sales techniques.
- Drive clienteling initiatives to boost revenue.
- Manage budgets and suggest solutions for underperformance.
- Provide customer feedback with actionable solutions.
- Conduct competitor analysis to enhance offerings.
- Optimise staff scheduling for profitability.
- Identify, coach, and upskill key performers to meet commercial objectives.
- CRM & Customer Experience
- Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
- Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
- Train and empower the team to effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
- Leverage data-driven insights to identify and maximise commercial moments, such as client anniversaries, product launches, and special events to drive engagement.
- Re-engagement strategies for lapsed or VIP clients through strategic outreach.
- Exclusive in-store experiences based on customer preferences and spending behaviour.
- Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
- Lead by example with deep brand and product knowledge.
- Drive high service standards and team accountability.
- Act as an escalation point for customer concerns.
- Uphold luxury service and company values.
- Store Operations
- Maintain store and VM standards in line with Guidelines.
- Ensure stock movements in and out of store are managed accurately to minimise stock loss.
- Support and actively participate in stock take for your store executing any action plan following stock take.
- Follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set.
- Ensure compliance with health, safety, and company policies.
- Maintain store upkeep, organisation, and assigned administration.
- Proven luxury or premium retail experience with strong clienteling.
- Ability to collaborate with corporate stakeholders.
- Commercially driven, with a record of exceeding targets.
- Strong operational, problem-solving, and leadership skills.
- Adaptability in a fast-paced retail environment.
- Effective communicator and team motivator.
- Excellent attention to detail and reliability.
As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package:
- ~33 Days Annual Leave (Full time contracts)
- ~ Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
- ~ Performance awarded bonus and/or commission scheme
- ~ Generous staff discount towards our luxury JOSEPH products & our multi-brand products
- ~ Access to Sample Sales, Social Events & more!
Assistant Manager Restaurant employer: JOSEPH
Contact Detail:
JOSEPH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager Restaurant
✨Tip Number 1
Get to know the company inside out! Research JOSEPH's values, products, and customer experience. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the key responsibilities of the Assistant Manager role.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've motivated a team or solved a problem. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the position.
We think you need these skills to ace Assistant Manager Restaurant
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When you're writing your application, let your love for luxury retail shine through! We want to see how excited you are about creating unforgettable customer experiences and driving sales. Share any relevant experiences that highlight your passion and skills.
Tailor Your Application: Make sure to customise your application for the Assistant Manager role at JOSEPH. Highlight your experience in commerciality, clienteling, and team leadership. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Specific About Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've exceeded sales targets or improved customer experiences. This helps us see the impact you've made in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the JOSEPH team!
How to prepare for a job interview at JOSEPH
✨Know Your Brand Inside Out
Before the interview, make sure you research JOSEPH thoroughly. Understand their values, product lines, and customer experience philosophy. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or improved sales performance. Be ready to discuss how you can apply these skills at JOSEPH.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and operational acumen. Think of scenarios where you've had to manage budgets, handle customer complaints, or optimise staff schedules. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Experience
JOSEPH values high-touch customer service, so be prepared to discuss how you've enhanced customer journeys in previous roles. Share specific strategies you've used to create memorable experiences and how you would implement similar initiatives at JOSEPH.