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- Tasks: Create unforgettable customer experiences and support daily store operations.
- Company: Join JOSEPH, a luxury retail brand focused on excellence.
- Benefits: Enjoy 33 days annual leave, health resources, and generous staff discounts.
- Other info: Participate in exclusive events and enjoy a performance bonus.
- Why this job: Be a key player in a dynamic team and grow your career in luxury retail.
- Qualifications: Experience in luxury retail and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
As an Assistant Manager at JOSEPH, you are a key player in creating unforgettable experiences for our customers. You will support daily operations, mentor and empower the store team to deliver results that drive the brand's success.
You will show commercial and operational acumen, with leadership skills that will develop with your journey.
Key Responsibilities:- Commerciality & Sales Generation
- Collaborate with the Store Manager to exceed sales targets.
- Develop and refine personal and team sales techniques.
- Drive clienteling initiatives to boost revenue.
- Manage budgets and suggest solutions for underperformance.
- Provide customer feedback with actionable solutions.
- Conduct competitor analysis to enhance offerings.
- Optimise staff scheduling for profitability.
- Identify, coach, and upskill key performers to meet commercial objectives.
- Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
- Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
- Train and empower the team to effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
- Leverage data-driven insights to identify and maximise commercial moments, such as client anniversaries, product launches, and special events to drive engagement.
- Re-engagement strategies for lapsed or VIP clients through strategic outreach.
- Exclusive in-store experiences based on customer preferences and spending behaviour.
- Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
- Lead by example with deep brand and product knowledge.
- Drive high service standards and team accountability.
- Act as an escalation point for customer concerns.
- Uphold luxury service and company values.
- Maintain store and VM standards in line with Guidelines.
- Ensure stock movements in and out of store are managed accurately to minimise stock loss.
- Support and actively participate in stock take for your store executing any action plan following stock take.
- Follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set.
- Ensure compliance with health, safety, and company policies.
- Maintain store upkeep, organisation, and assigned administration.
- Proven luxury or premium retail experience with strong clienteling.
- Ability to collaborate with corporate stakeholders.
- Commercially driven, with a record of exceeding targets.
- Strong operational, problem-solving, and leadership skills.
- Adaptability in a fast-paced retail environment.
- Effective communicator and team motivator.
- Excellent attention to detail and reliability.
As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package:
- ~33 Days Annual Leave (Full time contracts)
- ~ Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
- ~ Performance awarded bonus and/or commission scheme
- ~ Generous staff discount towards our luxury JOSEPH products & our multi-brand products
- ~ Access to Sample Sales, Social Events & more!
Assistant Manager, Complaints employer: JOSEPH
Contact Detail:
JOSEPH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Complaints
✨Tip Number 1
Get to know the brand inside out! Research JOSEPH's values, products, and customer experience. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands and connects with what we stand for.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your luxury retail experience and how you’ve exceeded sales targets in the past. We love candidates who can share specific examples of their success, so come prepared with stories that showcase your skills.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former JOSEPH employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral. Remember, it’s all about who you know!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team. Once you’ve applied, follow up with a quick email to express your enthusiasm – we love a proactive candidate!
We think you need these skills to ace Assistant Manager, Complaints
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! We want to see how your experience aligns with our brand values and how you can contribute to creating unforgettable customer experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Manager role. Highlight your relevant skills in clienteling, sales generation, and team leadership. We appreciate when candidates take the time to connect their experiences to what we’re looking for!
Be Specific About Your Achievements: Use concrete examples to showcase your past successes. Whether it’s exceeding sales targets or implementing effective training programmes, we love to see how you’ve made a difference in previous roles. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the JOSEPH team!
How to prepare for a job interview at JOSEPH
✨Know Your Brand Inside Out
Before the interview, make sure you dive deep into JOSEPH's brand values, products, and customer experience. Understanding their luxury positioning and what sets them apart will help you demonstrate your passion and alignment with their mission.
✨Showcase Your Sales Savvy
Prepare specific examples of how you've exceeded sales targets in previous roles. Be ready to discuss your approach to clienteling and how you've used data to drive sales. This will show that you have the commercial acumen they’re looking for.
✨Demonstrate Leadership Skills
Think of instances where you've mentored or empowered team members. Share how you’ve handled challenges and motivated others to achieve results. This will highlight your leadership potential and fit for the Assistant Manager role.
✨Prepare Questions That Matter
Have thoughtful questions ready about the store's operations, team dynamics, and customer engagement strategies. This shows your genuine interest in the role and helps you assess if JOSEPH is the right fit for you.