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- Tasks: Lead a dynamic team to create unforgettable customer experiences and drive sales.
- Company: Join JOSEPH, a luxury retail brand known for its exceptional service.
- Benefits: Enjoy 33 days annual leave, health resources, and generous staff discounts.
- Other info: Participate in exclusive events and enjoy a performance bonus.
- Why this job: Be a key player in a fast-paced environment and grow your career in luxury retail.
- Qualifications: Experience in luxury retail and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As an Assistant Manager at JOSEPH, you are a key player in creating unforgettable experiences for our customers. You will support daily operations, mentor and empower the store team to deliver results that drive the brand's success. You will show commercial and operational acumen, with leadership skills that will develop with your journey.
Key Responsibilities:
- Commerciality & Sales Generation
- Collaborate with the Store Manager to exceed sales targets.
- Develop and refine personal and team sales techniques.
- Drive clienteling initiatives to boost revenue.
- Manage budgets and suggest solutions for underperformance.
- Provide customer feedback with actionable solutions.
- Conduct competitor analysis to enhance offerings.
- Optimise staff scheduling for profitability.
- Identify, coach, and upskill key performers to meet commercial objectives.
- Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
- Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
- Train and empower the team to effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
- Leverage data-driven insights to identify and maximise commercial moments, such as client anniversaries, product launches, and special events to drive engagement.
- Re-engagement strategies for lapsed or VIP clients through strategic outreach.
- Exclusive in-store experiences based on customer preferences and spending behaviour.
- Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
- Lead by example with deep brand and product knowledge.
- Drive high service standards and team accountability.
- Act as an escalation point for customer concerns.
- Uphold luxury service and company values.
- Maintain store and VM standards in line with Guidelines.
- Ensure stock movements in and out of store are managed accurately to minimise stock loss.
- Support and actively participate in stock take for your store executing any action plan following stock take.
- Follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set.
- Ensure compliance with health, safety, and company policies.
- Maintain store upkeep, organisation, and assigned administration.
Key Skills & Experience:
- Proven luxury or premium retail experience with strong clienteling.
- Ability to collaborate with corporate stakeholders.
- Commercially driven, with a record of exceeding targets.
- Strong operational, problem-solving, and leadership skills.
- Adaptability in a fast-paced retail environment.
- Effective communicator and team motivator.
- Excellent attention to detail and reliability.
Why work with JOSEPH:
As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package:
- 33 Days Annual Leave (Full time contracts)
- Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
- Performance awarded bonus and/or commission scheme
- Generous staff discount towards our luxury JOSEPH products & our multi-brand products
- Access to Sample Sales, Social Events & more!
Assistant Manager employer: JOSEPH
Contact Detail:
JOSEPH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into JOSEPH's history, values, and product lines. This way, you can show off your passion and understanding of what makes the brand tick.
✨Tip Number 2
Practice your sales pitch! Since the role is all about driving sales and clienteling, prepare a few examples of how you've exceeded targets in the past. We want to hear about your successes and how you can bring that energy to JOSEPH.
✨Tip Number 3
Show off your leadership skills! Think of times when you've mentored or motivated a team. Share these stories during your interview to demonstrate how you can empower others and drive results at JOSEPH.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your enthusiasm for the role. It’s a great way to keep the conversation going and show that you’re genuinely interested in joining the JOSEPH team.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role at JOSEPH. Highlight your luxury retail experience and any leadership roles you've had. We want to see how your skills align with our brand values and the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to creating unforgettable customer experiences. Be sure to mention specific examples of your commercial acumen and clienteling success.
Showcase Your Leadership Skills: As an Assistant Manager, you'll be mentoring and empowering the team. In your application, share examples of how you've successfully led a team or improved performance in previous roles. We love seeing candidates who can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at JOSEPH
✨Know Your Brand Inside Out
Before the interview, make sure you dive deep into JOSEPH's brand values, product offerings, and customer experience philosophy. Being able to discuss specific products or recent campaigns will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Sales Savvy
Prepare examples of how you've exceeded sales targets in previous roles. Think about specific strategies you used to drive sales and how you mentored your team to achieve their goals. This will demonstrate your commercial acumen and leadership skills.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you’ve enhanced customer experiences in the past. Share stories about how you’ve used CRM systems to personalise service or how you’ve handled customer feedback to improve offerings. This will highlight your commitment to delivering high-touch service.
✨Prepare for Operational Questions
Expect questions about store operations, stock management, and compliance with health and safety policies. Brush up on your knowledge of retail operations and think of examples where you’ve successfully managed these aspects in a fast-paced environment.