Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Connect with customers and create stylish, memorable shopping experiences.
- Company: Join JOSEPH, a leading luxury fashion brand in London.
- Benefits: Enjoy 33 days annual leave, health resources, and generous staff discounts.
- Why this job: Be part of a dynamic team and grow your career in luxury retail.
- Qualifications: Strong people skills and a passion for luxury fashion required.
- Other info: Access exclusive events and sample sales while building your brand knowledge.
The predicted salary is between 22000 - 28000 £ per year.
As Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Whether you are styling an existing customer or helping a new customer fall in love with the brand, you bring energy, empathy and excellence to every interaction. Not just a sales role, this is about curating experiences, building relationships and growing with one of London’s most iconic brands.
Key Responsibilities:
- Drive sales with purpose, meet and exceed individual and store targets.
- Share product knowledge, styling ideas and stories behind the collection.
- Stay up to date on new products in the store.
- Champion clienteling initiatives to boost sales results.
- Understand missed opportunities and work with management team on solutions for underperformance.
- Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
- Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
- Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
- Support activating commercial moments, such as client anniversaries, product launches, and special events to drive engagement.
- Re-engagement strategies for lapsed or VIP clients through strategic outreach.
- Exclusive in-store experiences based on customer preferences and spending behaviour.
- Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
- Develop deep brand and product knowledge.
- Drive high service standards and accountability.
- Uphold luxury service and company values.
- Work with VM standards in line with Guidelines.
- If required, ensure stock movements in and out of store are managed accurately to minimise stock loss.
- Follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set.
- Ensure compliance with health, safety, and company policies.
- Maintain store upkeep and organisation.
Key Skills & Experience:
- Strong people skills - you are approachable, a good communicator & listener and empathetic.
- Experience and knowledgeable of working within a luxury or premium retail brand.
- Passionate about luxury fashion and eager to share that passion with others.
- Understand business needs and are motivated by sales.
- Show strong teamworking skills and the ability to collaborate with others.
- Effective communicator and team motivator.
- Excellent attention to detail and reliability.
Why work with JOSEPH:
As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package: 33 Days Annual Leave (Full time contracts), Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust, Performance awarded commission scheme, Generous staff discount towards our luxury JOSEPH products & our multi-brand products, Access to Sample Sales, Social Events & more!
Locations
Sales Assistant in Ashford, Kent employer: JOSEPH
Contact Detail:
JOSEPH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant in Ashford, Kent
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into JOSEPH's history, values, and latest collections. This way, you can show off your passion for luxury fashion and connect with the brand's identity.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to nail those customer interaction scenarios. Remember, it’s all about making connections and creating memorable experiences for customers.
✨Tip Number 3
Showcase your sales savvy! Think of examples from your past experiences where you’ve driven sales or improved customer satisfaction. Be ready to discuss how you can bring that energy and excellence to JOSEPH.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Assistant in Ashford, Kent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for fashion and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Sales Assistant role at JOSEPH. Highlight your experience in luxury retail and how you can drive sales while providing that high-touch customer experience we value.
Be Specific About Your Skills: Use specific examples to showcase your strong people skills and attention to detail. We love hearing about how you've built relationships with customers or exceeded sales targets in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at JOSEPH.
How to prepare for a job interview at JOSEPH
✨Know Your Brand
Before the interview, dive deep into JOSEPH's history, values, and product lines. Understanding the brand's essence will help you connect with the interviewers and demonstrate your passion for luxury fashion.
✨Showcase Your People Skills
As a Sales Assistant, your ability to connect with customers is key. Prepare examples of how you've successfully engaged with clients in the past, highlighting your empathy and communication skills. This will show that you can create memorable experiences.
✨Be Ready to Discuss Sales Strategies
Think about how you would drive sales and meet targets in this role. Be prepared to share your ideas on clienteling initiatives and how you would use CRM insights to enhance customer interactions. This shows you're proactive and results-driven.
✨Dress the Part
Since this is a luxury retail position, make sure to dress elegantly for your interview. Your outfit should reflect the brand's style and ethos, demonstrating that you understand the importance of presentation in the luxury market.