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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable customer experiences and drive sales.
- Company: Join JOSEPH, a luxury retail brand known for its exceptional service.
- Benefits: Enjoy 33 days annual leave, health resources, and generous staff discounts.
- Other info: Participate in exclusive events and enjoy a performance bonus.
- Why this job: Be a key player in a fast-paced environment and grow your career in luxury retail.
- Qualifications: Experience in luxury retail and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As an Assistant Manager at JOSEPH, you are a key player in creating unforgettable experiences for our customers. You will support daily operations, mentor and empower the store team to deliver results that drive the brand's success. You will show commercial and operational acumen, with leadership skills, that will develop with your journey.
Key Responsibilities:
- Commerciality & Sales Generation
- Collaborate with the Store Manager to exceed sales targets.
- Develop and refine personal and team sales techniques.
- Drive clienteling initiatives to boost revenue.
- Manage budgets and suggest solutions for underperformance.
- Provide customer feedback with actionable solutions.
- Conduct competitor analysis to enhance offerings.
- Optimise staff scheduling for profitability.
- Identify, coach, and upskill key performers to meet commercial objectives.
- Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
- Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
- Train and empower the team to effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
- Leverage data-driven insights to identify and maximise commercial moments, such as client anniversaries, product launches, and special events to drive engagement.
- Re-engagement strategies for lapsed or VIP clients through strategic outreach.
- Exclusive in-store experiences based on customer preferences and spending behaviour.
- Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
- Lead by example with deep brand and product knowledge.
- Drive high service standards and team accountability.
- Act as an escalation point for customer concerns.
- Uphold luxury service and company values.
- Maintain store and VM standards in line with Guidelines.
- Ensure stock movements in and out of store are managed accurately to minimise stock loss.
- Support and actively participate in stock take for your store executing any action plan following stock take.
- Follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set.
- Ensure compliance with health, safety, and company policies.
- Maintain store upkeep, organisation, and assigned administration.
Key Skills & Experience:
- Proven luxury or premium retail experience with strong clienteling.
- Ability to collaborate with corporate stakeholders.
- Commercially driven, with a record of exceeding targets.
- Strong operational, problem-solving, and leadership skills.
- Adaptability in a fast-paced retail environment.
- Effective communicator and team motivator.
- Excellent attention to detail and reliability.
Why work with JOSEPH:
As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package:
- 33 Days Annual Leave (Full time contracts)
- Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
- Performance awarded bonus and/or commission scheme
- Generous staff discount towards our luxury JOSEPH products & our multi-brand products
- Access to Sample Sales, Social Events & more!
Locations
Assistant Manager in Ashford, Kent employer: JOSEPH
Contact Detail:
JOSEPH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Ashford, Kent
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into JOSEPH's history, values, and product offerings. This will not only impress the hiring team but also help you connect your experience with their brand ethos.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you've driven sales in previous roles. Remember, confidence is key!
✨Tip Number 3
Showcase your clienteling skills! Prepare examples of how you've built strong customer relationships and exceeded sales targets. Highlight any innovative strategies you've used to enhance customer experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a great way to keep you top of mind and show that you’re genuinely interested in joining the JOSEPH team.
We think you need these skills to ace Assistant Manager in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Assistant Manager role. Highlight your luxury retail experience and any leadership roles you've had, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the JOSEPH brand and how your commercial acumen can help drive our success. Be genuine and let your personality come through!
Showcase Your Customer Experience Skills: Since delivering unforgettable customer experiences is key for us, make sure to include examples of how you've gone above and beyond for customers in your application. We love seeing candidates who truly understand clienteling!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the JOSEPH family!
How to prepare for a job interview at JOSEPH
✨Know Your Brand Inside Out
Before the interview, make sure you research JOSEPH thoroughly. Understand their brand values, product offerings, and recent news. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Sales Savvy
Prepare to discuss specific examples of how you've exceeded sales targets in the past. Think about your strategies for clienteling and how you've used data to drive sales. Be ready to share actionable insights that demonstrate your commercial acumen.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need to lead a team. Share experiences where you've mentored or coached others. Highlight your problem-solving skills and how you've motivated a team to achieve results, especially in a fast-paced environment.
✨Engage with Customer Experience Strategies
Be prepared to discuss how you would enhance the customer journey at JOSEPH. Think about how you can leverage CRM systems to personalise service and create memorable experiences. Show that you understand the importance of building long-term client relationships.