At a Glance
- Tasks: Help recover former tenant arrears and support residents in budgeting.
- Company: Join Joseph Rowntree Housing Trust, a values-driven housing association.
- Benefits: Full-time role with a focus on community impact and personal growth.
- Other info: Inclusive workplace committed to diversity and personal development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong analytical skills and excellent communication abilities required.
Temporary – 12 months Fixed Term Contract, Full Time (35 hours per week)
Ready to make a real impact? Join us as a Former Tenant Arrears Officer and help us tackle outstanding debt that makes a difference to our communities. Joseph Rowntree Housing Trust (JRHT) is seeking a highly motivated and resident focused individual to join our excellent Neighbourhoods teams to support with the recovery of Former Tenant Arrears.
About the Role
Join us in a role where every conversation counts. You’ll be responsible for recovering rent, service charges, and repair costs from former tenants while working with them to build sustainable repayment plans and strengthen their budgeting skills. In this vital position, you’ll support our Income Collection Team Managers in auditing former tenant debt and reducing arrears at the point of tenancy termination. By working hand-in-hand with Rent Officers and our repairs and maintenance teams, you’ll help create a clear, joined-up strategy for tackling bad debt.
You will:
- Analyse resident feedback to identify trends, risks and opportunities.
- Prepare clear, insightful reports for managers and leadership teams.
- Work with service teams to turn insight into meaningful service improvements.
- Coordinate improvement actions arising from complaints and survey results.
- Lead CSAT and insight meetings to monitor performance and drive change.
- Support our “You Said, We Did” approach to demonstrating impact.
- Champion a resident-first culture across the organisation.
About You
- We’re looking for someone who is:
- Confident analysing both qualitative and quantitative data.
- Skilled at translating insight into practical actions.
- An excellent communicator able to work collaboratively with teams.
- Comfortable facilitating discussions and supporting service reviews.
- Highly organised with strong attention to detail.
- Passionate about improving resident experience and using evidence to drive decisions.
Why JRHT?
- At JRHT, we are guided by our core values:
- We’re built on trust
- We show we care
- We make a difference
JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.
If you’re excited by the opportunity to shape services and amplify resident voice, we’d love to hear from you. To apply, please complete the online application.
Closing date for applications is 7th June. Interviews will take place week commencing 15th June. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information
We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.
As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Former Tenancy Arrears Officer in York employer: Joseph Rowntree
At Joseph Rowntree Housing Trust (JRHT), we pride ourselves on being an exceptional employer that values trust, care, and making a difference in our communities. Our inclusive work culture fosters collaboration and personal growth, providing employees with opportunities to develop their skills while directly impacting residents' lives. Join us in a role where your contributions are recognised and valued, and be part of a team dedicated to creating sustainable solutions for those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Former Tenancy Arrears Officer in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research JRHT’s values and think about how your experience aligns with their mission. Practise answering common interview questions, especially around resident-focused strategies.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Bring examples of reports or insights you've created that led to positive changes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference in the community.
We think you need these skills to ace Former Tenancy Arrears Officer in York
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Former Tenancy Arrears Officer. We want to see how you can make a real impact in our communities!
Showcase Your Data Skills:Since the role involves analysing both qualitative and quantitative data, don’t forget to mention any relevant experience you have in this area. We love seeing candidates who can translate insights into practical actions!
Communicate Clearly:As an excellent communicator, it’s important to demonstrate your ability to work collaboratively. Use clear language and structure your application well so we can easily see your strengths.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Joseph Rowntree
✨Know Your Numbers
As a Former Tenancy Arrears Officer, you'll be dealing with data daily. Brush up on your skills in analysing both qualitative and quantitative data. Be prepared to discuss how you've used data to drive decisions or improve services in the past.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about examples where you've successfully facilitated discussions or collaborated with teams to achieve a common goal.
✨Show Your Resident Focus
JRHT values a resident-first culture, so come ready to demonstrate your passion for improving resident experiences. Share specific instances where you've championed resident needs or turned feedback into actionable improvements.
✨Prepare Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the organisation. Ask about their strategies for tackling bad debt or how they measure success in improving resident satisfaction.
