Systems Trainer

12-month fixed term position, working full time 35 hours per week. Minimum 3 days per week onsite at The Garth, York.

About the role

JRHT have recently invested in a suite of Civica systems to support the management of housing, assets, repairs and compliance functions. A key focus of this role will be to deliver ongoing training for these systems, alongside all existing platforms used across JRHT. The role will be responsible for developing and embedding a sustainable, organisation-wide approach to systems training, ensuring it aligns with broader learning and development activity.

Working as part of the Learning & Organisational Design function and reporting to the L&D People Business Partner, this role will ensure systems training is aligned with wider organisational development priorities. You will play a key part in the development and implementation of a structured systems training framework, designing and delivering engaging, high-quality training that enables confident and effective system use. This will include analysing training needs and system adoption data to identify knowledge gaps and prioritise interventions, as well as comprehensive training plans for new system implementations, upgrades and process changes to ensure learning is timely, accessible and aligned to business needs.

Working closely with Systems Owners, Service Managers and Operational Leads, you will build strong relationships to ensure training reflects operational requirements while developing and maintaining subject matter expertise across JRHT’s core systems. The postholder will create and regularly review a range of high-quality training materials, including written guides, visual resources and recorded content and will establish a well-organised, accessible and version-controlled training repository to support self-service learning.

About you

We are looking for a candidate with experience in designing and delivering training across a variety of systems to a diverse range of end-users, alongside a strong track record of producing high-quality training materials in multiple formats. You will be able to design inclusive learning solutions that cater to different user needs and varying levels of digital confidence and demonstrate effective facilitation and presentation skills in both in-person and virtual settings.

The role requires someone who can build strong working relationships with colleagues across different teams, business areas and seniority levels, while also being comfortable learning new technology systems in a developing environment and accurately documenting any changes. You will be organised, methodical and detail-oriented in your approach to work, with a genuine willingness to understand the environment in which you are delivering training. Strong verbal and written communication skills are essential.

Our core priority

JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.

How to apply

To apply, please complete the online application. Closing date for applications is 6th May 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.

Additional Information

We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.

Our commitment to Equality, Diversity and Inclusion

At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.

As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.