Senior Customer Access Adviser

This is a permanent, full-time role based in our office in New Earswick, working 8am-4pm Monday to Friday with 1 hour for lunch. Due to the duties of this role, there is a requirement to be on site for 5 days a week.

We are working to build and develop strong empowered communities without poverty or isolation, to ensure that everyone has a decent home in a good place and that everyone has a good living standard and prospects. That’s where you come in! We are seeking a Senior Customer Access Advisor to oversee the Customer Access Adviser Team to deliver excellent customer service that meets organisational service standards and performance targets.

You’ll support the Customer Access Team Leader in ensuring that residents and other customers are at the forefront of service delivery and that safe, effective, and efficient services are provided and identify and develop improvements and new ways of working. Acting as the main point of contact for more complex queries, liaising with other Departments and service areas as appropriate/necessary, you’ll provide support and technical knowledge to the Customer Access Advisers and support the performance management framework ensuring all relevant information is collected for reporting on performance, identifying and dealing with any gaps in information.

We’d like our Senior Customer Access Advisor to have experience of delivering front line customer service or other relevant experience of dealing with the public and knowledge of the work of a housing association and an understanding of the role of social housing. Comfortable with the use of Microsoft Office and other web-based computer applications, you’ll have experience of processing financial information with a commitment to supporting transformational change and service improvement. You’ll be a strong communicator, able to communicate effectively, both verbally and in writing, able to remain calm under pressure, use own initiative and be proactive.

JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.

To apply, please complete the online application. Closing date for applications is Friday 4th April 2025. Interviews will take place on Tuesday 8th April 2025. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.

We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.

At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.

As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.