Joseph Rowntree Housing Trust in the United Kingdom seeks a Resident Insight and Improvement Officer to place resident voice at the heart of service delivery and continuous improvement. You will analyse feedback from TSMs, CSAT and complaints, identify trends, translate insights into practical service actions, and lead meetings with operational teams to monitor progress and share learning.
The role combines data handling, report writing, and cross-team collaboration to drive measurable
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Resident Insight & Service Improvement Lead employer: Joseph Rowntree
JRHT is an excellent employer that prioritises a supportive and inclusive work culture, making it an ideal place for a Business Support Officer in Property Services. With a commitment to employee growth and development, you will have the opportunity to contribute to meaningful projects that enhance community living while enjoying a flexible working environment. Our values-driven approach ensures that every team member feels valued and empowered to make a difference in the lives of our residents.
