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- Tasks: As a Housing Officer, you'll manage relationships and support communities across various tenures.
- Company: Join JRHT, a values-driven housing association dedicated to providing quality homes and services.
- Benefits: Enjoy flexible working options, a supportive environment, and the chance to make a real impact.
- Why this job: Be part of a mission to create sustainable communities and improve lives through social housing.
- Qualifications: Passion for social housing and strong communication skills are essential; experience with service charges is a plus.
- Other info: We promote diversity and inclusivity, welcoming applications from all backgrounds.
6 Months Fixed Term Contract (with the option to extend) Permanent, Full Time (35 hours per week). Our operational office is based in New Earswick, York but you will be able to work flexibly with a blend of home working, on site and in JRHT offices as required.
About the role
The Housing Officer works as part of a dispersed team delivering an inclusive mixed tenure (rented, shared ownership and full owners) neighbourhood management service to over 2500 homes of all tenures across the local authority areas of York, Scarborough, Leeds, Ryedale and the East Riding of Yorkshire. The role is central to JRHT’s commitment to achieving the highest professional standards in the delivery of our housing and tenancy management services to all our residents to maintain sustainable tenancies. You will be responsible for managing stakeholder relationships. You will identify and implement positive solutions to all tenancy management and leasehold management enquiries; building and developing strong empowered communities and neighbourhoods. Across your patch you will be responsible for ensuring income and empty homes targets are achieved.
About you
You should be passionate about social housing, people focussed, highly motivated, organised and a skilled and confident communicator. Your experience in developing and maintaining collaborative working relationships with a range of stakeholders will be key to being successful in the role. A good working knowledge of service charges would be an advantage.
Our core priority
JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.
How to apply
To apply, please complete the online application. Closing date for applications is 20th April 2025. Please note that we will be shortlisting and interviewing on an ongoing basis and reserve the right to bring the closing date forward should enough quality applications be received.
We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Housing Officer employer: Joseph Rowntree
Contact Detail:
Joseph Rowntree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing landscape in York and surrounding areas. Understanding the specific challenges and opportunities within these communities will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in social housing. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've successfully managed stakeholder relationships in the past. Be ready to discuss specific situations where you resolved conflicts or built strong community ties.
✨Tip Number 4
Research JRHT's values and commitment to equality, diversity, and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to creating an inclusive workplace.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Housing Officer position. Highlight key skills such as stakeholder management and communication that are essential for the role.
Tailor Your CV: Customise your CV to reflect your experience in social housing and community engagement. Emphasise any relevant achievements or projects that demonstrate your ability to manage relationships and deliver effective solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social housing and your commitment to inclusivity. Use specific examples from your past experiences to illustrate how you align with the values of JRHT.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Joseph Rowntree
✨Show Your Passion for Social Housing
Make sure to express your enthusiasm for social housing during the interview. Share any personal experiences or motivations that drive your interest in this field, as it will resonate with the values of the organisation.
✨Demonstrate Strong Communication Skills
As a Housing Officer, effective communication is key. Prepare examples of how you've successfully managed stakeholder relationships in the past, highlighting your ability to listen, empathise, and resolve conflicts.
✨Highlight Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple tenancies and community needs.
✨Familiarise Yourself with Service Charges
While not mandatory, having a good understanding of service charges can set you apart. Brush up on relevant knowledge and be prepared to discuss how you would approach queries related to this area.
