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- Tasks: Manage tenancies, support residents, and ensure compliance with housing regulations.
- Company: Join a values-driven housing association focused on community and sustainability.
- Benefits: Full-time role with opportunities for professional development and a supportive work environment.
- Why this job: Make a real difference in people's lives by helping them maintain their homes and communities.
- Qualifications: Customer-focused with experience in tenancy management and strong communication skills.
- Other info: Inclusive workplace committed to diversity and equal opportunities for all applicants.
The predicted salary is between 28800 - 42000 £ per year.
3x Positions available due to internal restructure.
Permanent, Full Time (35 hours per week)
About the role
We are seeking a Housing Officer to deliver high-quality tenancy management services to residents across JRHT properties. You will play a key role in putting residents and communities at the heart of everything we do, supporting tenancy sustainment, promoting positive neighbourhoods, and ensuring compliance with housing legislation and regulatory requirements.
You will manage tenancies from sign-up through to sustainment, including rent and income management, anti-social behaviour cases, enforcement action, mutual exchanges and transfers. The role includes carrying out regular property inspections and patch walkabouts, managing void properties, maintaining communal areas, and addressing estate issues such as fly-tipping, vandalism and untidy gardens.
As the main point of contact for residents within your patch, you will provide advice, guidance and support on tenancy-related matters. You will work closely with internal teams and external partners, including local authorities and specialist support agencies, to manage complex cases and help residents maintain successful tenancies. Where required, you will prepare cases and attend court in relation to rent recovery or eviction proceedings. You will also be responsible for maintaining accurate and up-to-date records on the CX system, ensuring that household information and warning alerts are relevant and appropriately reviewed.
About you
We are looking for a confident and customer-focused professional with excellent communication, active listening and interpersonal skills to build positive relationships with residents and resolve complex issues. You will have experience working face to face with residents, approaching every interaction with professionalism, empathy and a solution-focused mindset. A strong understanding of social housing legislation, tenancy agreements and regulatory requirements is essential, along with practical experience in tenancy management, sustainment and enforcement, including court processes.
The role requires the ability to manage a portfolio of properties, respond effectively to resident enquiries and make sound decisions in sometimes challenging or pressured situations. You will be highly organised, able to manage a varied workload, prioritise effectively and meet deadlines while maintaining accurate records and producing clear, informative written communications. Strong problem-solving skills, attention to detail and confidence in interpreting data and reporting tools to identify gaps and ensure compliance are key. You must be able to work both independently and collaboratively as part of a team. A CIH Level 2 or 3 qualification, or a willingness to work towards one, is required, along with a full driving licence and access to a vehicle.
Our core priority
JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.
How to apply
To apply, please complete the online application.
Closing date for applications is 9th February 2026 at 10am.
Interviews will take place on Monday 16th February 2026.
Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information
We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.
As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.
We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Housing Officer employer: Joseph Rowntree
Contact Detail:
Joseph Rowntree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on JRHT. Check out their website and social media to understand their values and how they engage with the community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to tenancy management and customer service. Think about your past experiences and how they relate to the role of a Housing Officer. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific examples where you've successfully resolved complex issues or improved tenant satisfaction. This will demonstrate your ability to handle the challenges that come with the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since this role is all about building relationships, don’t forget to demonstrate your excellent communication skills in your written application. Share examples of how you've effectively communicated with residents or resolved complex issues.
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. Present your information clearly and concisely, as this reflects your ability to maintain accurate records and produce informative communications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Joseph Rowntree
✨Know Your Stuff
Make sure you brush up on social housing legislation and tenancy management practices. Familiarise yourself with the key responsibilities of a Housing Officer, as well as the specific challenges residents face. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Housing Officer, you'll be dealing with residents daily. Prepare examples of how you've successfully resolved conflicts or built relationships in previous roles. Highlight your active listening skills and empathy, as these are crucial for supporting residents effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like managing anti-social behaviour or dealing with complex tenancy issues. Think through potential scenarios beforehand and outline your approach, focusing on problem-solving and compliance with regulations.
✨Demonstrate Organisational Skills
The role requires juggling multiple tasks and maintaining accurate records. Be prepared to discuss how you prioritise your workload and manage deadlines. You might even want to bring examples of how you've used data or reporting tools in past roles to ensure compliance and efficiency.
