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- Tasks: Support residents with housing management and tenancy services while promoting community involvement.
- Company: Joseph Rowntree Housing Trust, dedicated to building empowered communities.
- Benefits: Full-time role with a focus on personal development and community impact.
- Why this job: Make a real difference in people's lives by helping them secure decent homes.
- Qualifications: Experience in front-line service delivery and strong communication skills required.
- Other info: Join a values-driven organisation committed to equality and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
12 Months Fixed Term Contract, Full Time (35 hours per week)
Joseph Rowntree Housing Trust are working to build and develop strong empowered communities without poverty or isolation, to ensure that everyone has a decent home in a good place and that everyone has a good living standard and prospects.
About the role
We are seeking a Housing Assistant to deliver a high‑quality, resident‑focused housing and tenancy management service, with a strong emphasis on sustaining tenancies. The role includes supporting effective rent collection and arrears management, addressing anti‑social behaviour, and encouraging resident involvement in the management and development of their communities.
- Manage allocations and lettings
- Support the efficient turnaround of void properties to meet performance targets and minimise rental loss
- Undertake accompanied viewings
- Support the effective letting and management of shared ownership and leasehold homes
- Ensure that new build, conversion and acquisition programmes are handed over efficiently and ready for occupation
- Support a proactive housing income service, including estate and service charge accounts
- Maximise income collection while maintaining a focus on tenancy sustainment
- Assess and manage applications for rented and shared ownership housing
- Provide advice and guidance to applicants
- Act as the key contact for CORE data submissions
About you
As our Housing Assistant, you will have previous experience of front-line service delivery and consultation work with residents and service users. You will be able to demonstrate a good working knowledge of relevant tenancy and leasehold legislation procedures and practices, gained through formal training, qualifications and / or relevant work experience.
Strong administrative and IT skills are essential, alongside well‑developed interpersonal, communication, literacy, and numeracy skills. The role requires proven mediation and negotiation abilities, as well as the capacity to set, monitor, and achieve challenging quality and performance targets. Candidates must be able to manage and prioritise their own workload, work flexibly and balance competing priorities. You will have a proven ability to deal with residents sympathetically and effectively, work collaboratively to achieve desired outcomes, and find practical solutions in challenging situations.
Our core priority
JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.
How to apply
To apply, please complete the online application. Closing date for applications is midnight Sunday 8th February 2026. Interviews will take place on Tuesday 17th February 2026. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information
We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.
As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Housing Assistant employer: Joseph Rowntree
Contact Detail:
Joseph Rowntree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Get to know the company! Research Joseph Rowntree Housing Trust and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission of building strong communities.
✨Tip Number 2
Practice your communication skills! As a Housing Assistant, you'll need to interact with residents and colleagues effectively. Role-play common scenarios or questions you might face in the role to boost your confidence and ensure you're ready to shine.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully managed challenging situations. This will demonstrate your capacity to handle the demands of the role and your commitment to supporting residents.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the position and gives you a chance to highlight your skills directly related to the Housing Assistant role.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Housing Assistant. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t forget to emphasise your administrative and IT skills, as well as your interpersonal abilities. We want to see how you can effectively manage tenancies and support residents, so give us examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your communication skills in action.
Apply Through Our Website: Remember to submit your application through our website. It’s the best way to ensure it gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Joseph Rowntree
✨Know Your Stuff
Make sure you brush up on relevant tenancy and leasehold legislation. Understanding the ins and outs of housing management will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Housing Assistant, you'll be dealing with residents regularly. Prepare examples of how you've effectively communicated or resolved conflicts in the past. This will demonstrate your interpersonal skills and ability to handle challenging situations.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like managing arrears or addressing anti-social behaviour. Think through how you would approach these scenarios and be ready to discuss your thought process during the interview.
✨Highlight Your Organisational Skills
With a focus on managing workloads and prioritising tasks, be prepared to talk about how you stay organised. Share specific tools or methods you use to keep track of your responsibilities, especially in a busy environment.
