At a Glance
- Tasks: Help tackle outstanding debt and support former tenants with repayment plans.
- Company: Join Joseph Rowntree Housing Trust, a values-driven organisation focused on community impact.
- Benefits: Competitive salary, inclusive workplace, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion in a dynamic team committed to positive change.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong analytical skills and excellent communication abilities required.
The predicted salary is between 31049 - 31049 £ per year.
Location: York - The Garth, New Earswick
Salary: £31,049.20 per annum
Expires: 07/06/2026 23:59
Contract: Temporary – 12 months Fixed Term Contract, Full Time (35 hours per week)
Ready to make a real impact? Join us as a Former Tenant Arrears Officer and help us tackle outstanding debt that makes a difference to our communities. Joseph Rowntree Housing Trust (JRHT) is seeking a highly motivated and resident focused individual to join our excellent Neighbourhoods teams to support with the recovery of Former Tenant Arrears.
About The Role
You’ll be responsible for recovering rent, service charges, and repair costs from former tenants while working with them to build sustainable repayment plans and strengthen their budgeting skills. In this vital position, you’ll support our Income Collection Team Managers in auditing former tenant debt and reducing arrears at the point of tenancy termination. By working hand‑in‑hand with Rent Officers and our repairs and maintenance teams, you’ll help create a clear, joined‑up strategy for tackling bad debt.
You Will
- Analyse resident feedback to identify trends, risks and opportunities.
- Prepare clear, insightful reports for managers and leadership teams.
- Work with service teams to turn insight into meaningful service improvements.
- Coordinate improvement actions arising from complaints and survey results.
- Lead CSAT and insight meetings to monitor performance and drive change.
- Support our “You Said, We Did” approach to demonstrating impact.
- Champion a resident‑first culture across the organisation.
About You
- Confident analysing both qualitative and quantitative data.
- Skilled at translating insight into practical actions.
- An excellent communicator able to work collaboratively with teams.
- Comfortable facilitating discussions and supporting service reviews.
- Highly organised with strong attention to detail.
- Passionate about improving resident experience and using evidence to drive decisions.
Equality, Diversity and Inclusion
We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves. At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti‑racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Former Tenancy Arrears Officer employer: Joseph Rowntree Housing Trust (JRHT)
At Joseph Rowntree Housing Trust, we pride ourselves on being an exceptional employer that values community impact and employee development. Located in the vibrant area of New Earswick, York, we foster a collaborative work culture where your contributions directly enhance resident experiences and drive meaningful change. With a commitment to equality, diversity, and inclusion, we provide ample opportunities for professional growth while ensuring a supportive environment for all our staff.
Contact Details:
Joseph Rowntree Housing Trust (JRHT) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Former Tenancy Arrears Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. You never know who might have a lead on that perfect role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tackling tenant arrears and think about how your skills can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since this role involves working closely with residents and teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Former Tenancy Arrears Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Former Tenancy Arrears Officer. We want to see how you can make a real impact in our communities!
Showcase Your Data Skills:Since this role involves analysing both qualitative and quantitative data, be sure to mention any relevant experience you have. We love seeing how you can turn insights into practical actions that benefit residents.
Communicate Clearly:As an excellent communicator, your ability to work collaboratively is key. Use your application to demonstrate how you've successfully facilitated discussions or supported service reviews in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Joseph Rowntree Housing Trust (JRHT)
✨Know Your Numbers
As a Former Tenancy Arrears Officer, you'll be dealing with financial data regularly. Brush up on your skills in analysing both qualitative and quantitative data. Be prepared to discuss how you've used data to drive decisions or improve processes in previous roles.
✨Showcase Your Communication Skills
This role requires excellent communication, so think of examples where you've successfully collaborated with teams or facilitated discussions. Practice articulating these experiences clearly, as you'll want to demonstrate your ability to work well with others and support service reviews.
✨Emphasise Resident Focus
JRHT values a resident-first culture, so come ready to share your passion for improving resident experiences. Think about specific instances where you've made a positive impact on residents or clients, and be prepared to explain how you would apply that same dedication in this role.
✨Prepare Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team's current challenges or the strategies they use to tackle bad debt. This shows your genuine interest in the role and helps you assess if the organisation aligns with your values.
