Joseph Rowntree Housing Trust is seeking a Resident Insight and Improvement Officer on a permanent part-time basis (21 hours per week) to centre resident voice in service delivery and improvement. You will analyse TSMS, CSAT and feedback to identify trends and opportunities for better resident experience, and lead insight meetings with teams.
You will translate findings into concrete improvements, support teams to implement actions, and monitor progress, ensuring learning is embedded in
#J-18808-Ljbffr
Tenant Insight & Service Improvement Lead employer: Joseph Rowntree Group
Joining JRF as a Delivery and Partnerships Lead offers you the chance to be part of a dedicated team committed to social change, working in a supportive and inclusive environment in York. With a strong focus on employee growth, we provide opportunities for professional development while fostering a culture of collaboration and trust. Our flexible working arrangements ensure that you can balance your personal and professional life effectively, making JRF an excellent employer for those passionate about making a difference.
