Permanent, Part Time (21 hours per week) *Please note that we do not currently offer any Tier 2 sponsorship* About the role Here at Joseph Rowntree Housing Trust, we are seeking a Resident Insight and Improvement Officer to play a key role in ensuring that resident voice and feedback are at the heart of service delivery and continuous improvement across the organisation. The role will analyse and interpret insight from a range of sources, including Tenant Satisfaction Measures (TSMs), complaints learning, engagement activity and customer journey mapping, to identify trends, explore root causes and highlight opportunities to improve the resident experience. Working closely with operational teams, the postholder will support the organisation to learn from resident feedback and complaints by identifying key themes, facilitating discussions with service areas and supporting teams to develop, deliver and monitor meaningful improvement actions. The role will lead Customer Satisfaction (CSAT) and insight meetings with operational teams, helping to understand feedback, monitor satisfaction levels and ensure learning is acted upon. The role is central to the organisation’s approach to improving resident experience, ensuring that resident insight is not only captured and understood but actively used to inform decision making, shape service delivery and drive continuous i...
Resident Insight and Improvement Officer in York employer: Joseph Rowntree Foundation
The Joseph Rowntree Foundation is an exceptional employer, deeply committed to fostering community-led initiatives in County Durham. With a focus on employee growth and a collaborative work culture, JRF offers unique opportunities to engage with local communities and drive meaningful change. By joining our team, you will be part of a mission that not only values your insights but also empowers you to contribute to a just and regenerative future for all.
Contact Details:
Joseph Rowntree Foundation Recruitment Team
