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For Companies At a Glance
- Tasks: Support the smooth running of housing systems and implement new functionalities.
- Company: Join Joseph Rowntree Housing Trust, a values-driven organisation focused on sustainable housing.
- Benefits: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real impact in improving housing services while collaborating with diverse teams.
- Qualifications: Experience in housing systems configuration and understanding of business processes is essential.
- Other info: We encourage applications from all backgrounds, especially those with lived experience of poverty.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Permanent contract
Full Time (35 hours per week – Part-time hours will be considered for this role)
*Please note that we do not currently offer any Tier 2 sponsorship*
About the role
Here at Joseph Rowntree Housing Trust, we are looking for a Systems Improvement Officer – someone who can work alongside our System Owner to support the smooth running of our Cx Housing system, and also support the implementation of Cx Assets, Contractor and compliance, due to go live in the coming months. This role is really important in managing and maintaining our systems, supporting the business in using them and using your skills and knowledge to make sure they work as effectively as possible for JRHT.
Your days will be varied – some might be spent working closely with business areas to map out new processes and functionality within the system, and others spent looking at configuration work, preparing for upgrade applications and testing. As part of this, you’ll work with lots of teams across JRHT, but particularly closely with the System Owner for Housing, the programme team as we implement Cx Assets, Contractor and compliance, and the Asset Management function within JRHT as we embed the systems.
About you
As our Systems Improvement Officer, you’lldemonstrate an understanding of building and configuring within Housing, Assets and Repairs systems – preferably Civica but we welcome other system experience with transferable skills. You’ll understand the important of ensuring that the system integrity and quality is maintained throughout any work on it.
You’ll have a good understanding of business processes particularly in relation to housing, repairs and compliance activity, with the ability to understand how to translate this into systems. You’ll be confident in providing advice and guidance to the business on how activity could be reflected within the system.
You’ll be confident working with a variety of teams and people, with the ability to connect and form effectively working relationships both internally and externally. You’ll have good communication skills and be able to share and translate complex system information to a wide audience.
Our core priority
JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.
How to apply
To apply, please complete the online application.
Closing date for applications is 7th September
Interviews will take place week commencing 15th September
Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information
We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.
As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.
We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Systems Improvement Officer employer: Joseph Rowntree Foundation
Contact Detail:
Joseph Rowntree Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Improvement Officer
✨Tip Number 1
Familiarise yourself with the Cx Housing system and similar platforms like Civica. Understanding the functionalities and common issues can help you demonstrate your knowledge during discussions with the hiring team.
✨Tip Number 2
Network with current or former employees of JRHT or those in similar roles. They can provide insights into the company culture and specific challenges faced in the Systems Improvement Officer position, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with business processes related to housing, repairs, and compliance. Be ready to share examples of how you've successfully translated these processes into system improvements in previous roles.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex system information in simple terms. This will be crucial when working with various teams and ensuring everyone understands the system's capabilities.
We think you need these skills to ace Systems Improvement Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Systems Improvement Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous experience you have with housing, assets, or repairs systems, particularly if you have worked with Civica or similar systems. Use specific examples to demonstrate your understanding of system configuration and business processes.
Showcase Communication Skills: Since the role involves working with various teams, make sure to illustrate your communication skills in your application. Provide examples of how you've effectively shared complex information with diverse audiences in the past.
Express Your Values: Joseph Rowntree Housing Trust values trust, care, and making a difference. In your application, reflect on how your personal values align with theirs and how you can contribute to their mission of providing high-quality services and homes.
How to prepare for a job interview at Joseph Rowntree Foundation
✨Understand the Systems
Make sure you have a solid grasp of housing, assets, and repairs systems, particularly Civica if possible. Be prepared to discuss your experience with similar systems and how you can apply that knowledge to improve processes at JRHT.
✨Showcase Your Communication Skills
Since the role involves working with various teams, demonstrate your ability to communicate complex system information clearly. Prepare examples of how you've successfully shared technical details with non-technical audiences in the past.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified issues within a system and implemented solutions. This will show your proactive approach and understanding of maintaining system integrity.
✨Emphasise Team Collaboration
The role requires working closely with different teams, so highlight your experience in building effective working relationships. Share examples of how you've collaborated with others to achieve common goals in previous roles.
