Senior Administrative Support Officer

Overview

The Senior Administrative Support Officer will play a key role in supporting the General Management Team (GMT) by providing a high-quality, customer-focused administrative and reception service across New Lodge. The role includes managing day-to-day reception duties, coordinating responsive repairs and maintenance through the Connect repairs system, and supporting cyclical planned maintenance and modernisation programmes. You will also play an important part in supporting Health and Safety processes and systems to ensure compliance with all relevant regulatory requirements across both Residential Care and Extra Care services.

Responsibilities

• Provide effective leadership and management support to Administrative Officers and General Assistants, including conducting regular meetings and supporting annual reviews.
• Oversee contractors delivering services at New Lodge, such as the Parks and Landscape team, and work closely with domiciliary care and residential care teams to ensure a seamless service for residents and applicants.
• Support Housing Officers with the effective letting and tenancy management of properties, working in partnership with external agencies and working partners.
• Assist Housing Officers in helping residents to sustain their tenancies through effective housing management activities.

Requirements

• A caring and motivated individual with experience in a customer-focused environment.
• Strong attention to detail, the ability to work under pressure, and confidence in organising and prioritising tasks.
• Able to communicate clearly and inclusively, work well both independently and as part of a team, including alongside internal and external stakeholders.
• Strong IT skills, including proficiency with Microsoft Office and the ability to adapt to bespoke systems.
• Commitment to equality, diversity and inclusion, and willingness to engage in ongoing training and development.

About New Lodge

New Lodge is a thriving community in New Earswick that provides care accommodation for people aged 55 and over – a sanctuary for those looking to lead independent lives. The genuine sense of community and togetherness felt among our staff here is what makes it such a great place to work. Along with assisting residents and helping with day-to-day tasks, you\’ll really get to know the people you support and become a familiar face to them and their relatives. JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.