At a Glance
- Tasks: Help recover former tenant debts and support residents in budgeting.
- Company: Join Joseph Rowntree Housing Trust, a values-driven housing association.
- Benefits: Full-time role with a focus on community impact and personal growth.
- Other info: Inclusive workplace committed to diversity and personal development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong analytical skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 € per year.
Please note that we do not currently offer any Tier 2 sponsorship.
Temporary – 12 months Fixed Term Contract, Full Time (35 hours per week).
Ready to make a real impact? Join us as a Former Tenant Arrears Officer and help us tackle outstanding debt that makes a difference to our communities. Joseph Rowntree Housing Trust (JRHT) is seeking a highly motivated and resident focused individual to join our excellent Neighbourhoods teams to support with the recovery of Former Tenant Arrears.
About the Role
Join us in a role where every conversation counts. You’ll be responsible for recovering rent, service charges, and repair costs from former tenants while working with them to build sustainable repayment plans and strengthen their budgeting skills.
In this vital position, you’ll support our Income Collection Team Managers in auditing former tenant debt and reducing arrears at the point of tenancy termination. By working hand‑in‑hand with Rent Officers and our repairs and maintenance teams, you’ll help create a clear, joined‑up strategy for tackling bad debt.
You will:
- Analyse resident feedback to identify trends, risks and opportunities.
- Prepare clear, insightful reports for managers and leadership teams.
- Work with service teams to turn insight into meaningful service improvements.
- Coordinate improvement actions arising from complaints and survey results.
- Lead CSAT and insight meetings to monitor performance and drive change.
- Support our “You Said, We Did” approach to demonstrating impact.
- Champion a resident‑first culture across the organisation.
About You
We’re looking for someone who is:
- Confident analysing both qualitative and quantitative data.
- Skilled at translating insight into practical actions.
- An excellent communicator able to work collaboratively with teams.
- Comfortable facilitating discussions and supporting service reviews.
- Highly organised with strong attention to detail.
- Passionate about improving resident experience and using evidence to drive decisions.
Why JRHT?
At JRHT, we are guided by our core values:
- We’re built on trust
- We show we care
- We make a difference
JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.
Apply Now
If you’re excited by the opportunity to shape services and amplify resident voice, we’d love to hear from you. To apply, please complete the online application. Closing date for applications is 7th June. Interviews will take place week commencing 15th June. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information
We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.
As part of our commitment to equity and specifically anti‑racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Former Tenancy Arrears Officer in York employer: Joseph Rowntree Foundation and Joseph Rowntree Housing Trust
At Joseph Rowntree Housing Trust (JRHT), we pride ourselves on being an exceptional employer that values trust, care, and making a difference in our communities. Our inclusive work culture fosters collaboration and personal growth, providing employees with opportunities to develop their skills while directly impacting residents' lives. Join us in a role where your contributions are recognised and valued, and be part of a team dedicated to creating sustainable solutions for those in need.
Contact Detail:
Joseph Rowntree Foundation and Joseph Rowntree Housing Trust Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Former Tenancy Arrears Officer in York
✨Tip Number 1
Get to know the company inside out! Research JRHT's values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate – you’re someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills can help tackle tenant arrears and improve resident experiences. Confidence is key!
✨Tip Number 3
Don’t forget to prepare some questions for them! Ask about their approach to resident feedback or how they measure success in reducing arrears. This shows you’re engaged and ready to contribute to their goals.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and serious about joining the team at JRHT. Let’s make a difference together!
We think you need these skills to ace Former Tenancy Arrears Officer in York
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Former Tenancy Arrears Officer. We want to see how you can make a real impact in our communities!
Showcase Your Data Skills:Since the role involves analysing both qualitative and quantitative data, don’t forget to mention any relevant experience you have in this area. We love candidates who can turn insights into practical actions!
Communicate Clearly:As an excellent communicator, it’s important to convey your thoughts clearly in your application. Use straightforward language and structure your responses well so we can easily see your strengths.
Apply Through Our Website:We encourage you to apply directly through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Joseph Rowntree Foundation and Joseph Rowntree Housing Trust
✨Know Your Numbers
As a Former Tenancy Arrears Officer, you'll be dealing with data daily. Brush up on your skills in analysing both qualitative and quantitative data. Be prepared to discuss how you've used data to drive decisions or improve processes in the past.
✨Communicate Clearly
This role requires excellent communication skills. Think about examples where you've successfully facilitated discussions or collaborated with teams. Practise articulating your thoughts clearly and confidently, as this will be crucial during your interview.
✨Show Your Resident Focus
JRHT values a resident-first culture, so come ready to share your passion for improving resident experiences. Prepare specific examples of how you've championed resident needs or turned feedback into actionable improvements in previous roles.
✨Be Organised and Detail-Oriented
Highlight your organisational skills and attention to detail. Think of instances where your meticulous approach has led to successful outcomes, especially in managing complex tasks or projects. This will demonstrate that you can handle the responsibilities of the role effectively.
