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- Tasks: Deliver engaging training on Civica systems and support ongoing learning across the organisation.
- Company: Join a values-driven housing association committed to making a difference.
- Benefits: Full-time role with a focus on professional development and inclusive workplace culture.
- Other info: Dynamic environment with opportunities for growth and a commitment to diversity.
- Why this job: Shape the future of training while helping others succeed in their roles.
- Qualifications: Experience in training design and delivery, strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
12-month fixed term position, working full time 35 hours per week. Minimum 3 days per week onsite at The Garth, York.
About the role
JRHT have recently invested in a suite of Civica systems to support the management of housing, assets, repairs and compliance functions. A key focus of this role will be to deliver ongoing training for these systems, alongside all existing platforms used across JRHT. The role will be responsible for developing and embedding a sustainable, organisation-wide approach to systems training, ensuring it aligns with broader learning and development activity.
Working as part of the Learning & Organisational Design function and reporting to the L&D People Business Partner, this role will ensure systems training is aligned with wider organisational development priorities. You will play a key part in the development and implementation of a structured systems training framework, designing and delivering engaging, high-quality training that enables confident and effective system use. This will include analysing training needs and system adoption data to identify knowledge gaps and prioritise interventions, as well as comprehensive training plans for new system implementations, upgrades and process changes to ensure learning is timely, accessible and aligned to business needs.
Working closely with Systems Owners, Service Managers and Operational Leads, you will build strong relationships to ensure training reflects operational requirements while developing and maintaining subject matter expertise across JRHT’s core systems. The postholder will create and regularly review a range of high-quality training materials, including written guides, visual resources and recorded content, and will establish a well-organised, accessible and version-controlled training repository to support self-service learning.
About you
We are looking for a candidate with experience in designing and delivering training across a variety of systems to a diverse range of end-users, alongside a strong track record of producing high-quality training materials in multiple formats. You will be able to design inclusive learning solutions that cater to different user needs and varying levels of digital confidence and demonstrate effective facilitation and presentation skills in both in-person and virtual settings.
The role requires someone who can build strong working relationships with colleagues across different teams, business areas and seniority levels, while also being comfortable learning new technology systems in a developing environment and accurately documenting any changes. You will be organised, methodical and detail-oriented in your approach to work, with a genuine willingness to understand the environment in which you are delivering training. Strong verbal and written communication skills are essential.
Our core priority
JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities prioritising those in greatest need.
How to apply
To apply, please complete the online application. Closing date for applications 6th May 2026. We will be shortlisting and interviewing on an ongoing basis and reserve the right to bring the closing date forward should enough quality applications be received.
Additional Information
We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.
Systems Trainer employer: Joseph Rowntree Foundation and Joseph Rowntree Housing Trust
Contact Detail:
Joseph Rowntree Foundation and Joseph Rowntree Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Trainer
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them too! This shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to figure out if they’re the right fit for you.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a nice touch and keeps you on their radar. Just a quick note expressing your appreciation for the opportunity can go a long way!
We think you need these skills to ace Systems Trainer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Systems Trainer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Training Skills: Since this role is all about delivering training, include examples of your past training experiences. Share specific instances where you've designed and delivered engaging training materials that catered to diverse audiences.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it's relevant to the role, and make sure your passion for training shines through!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised.
How to prepare for a job interview at Joseph Rowntree Foundation and Joseph Rowntree Housing Trust
✨Know Your Systems
Before the interview, make sure you have a solid understanding of the Civica systems and any other platforms mentioned in the job description. Familiarise yourself with their functionalities and think about how you would approach training different user groups. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Training Skills
Prepare to discuss your experience in designing and delivering training. Bring examples of high-quality training materials you've created, whether they're written guides or visual resources. Be ready to explain how you adapt your training style to cater to diverse audiences, as this is crucial for the role.
✨Build Relationships
Highlight your ability to build strong working relationships with colleagues across various teams. Think of examples where you've collaborated with others to achieve a common goal, especially in a training context. This will demonstrate your interpersonal skills and your understanding of the importance of teamwork in a training environment.
✨Emphasise Your Organisational Skills
Since the role requires a methodical and detail-oriented approach, be prepared to discuss how you stay organised when managing multiple training projects. Share specific strategies you use to keep track of training needs, materials, and feedback, as this will reassure the interviewers of your capability to handle the responsibilities of the position.