Systems Improvement Officer

Fixed Term Contract until January 2026, Full Time (35 hours per week - Part-time hours will be considered for this role).

About the role

Here at Joseph Rowntree Housing Trust, we are looking for a Systems Improvement Officer – someone to support the smooth running of the Cx systems, including Repairs and Compliance which are due to go live in the coming months. The Systems Improvement Officer reflects the importance of managing and maintaining our systems, ensuring the business feels supported in using them, and contributing to them working as effectively as possible for JRHT.

You’ll work with lots of teams across the business, but particularly closely with the System Owner for Housing and the programme team as we roll out the assets, repairs and compliance project. You’ll support the delivery of benefits around this, triage and help resolve system issues, and support the implementation of continuous improvement activities.

About you

As our Systems Improvement Officer, you’ll demonstrate an understanding of building and configuring within Civica systems – ensuring that the system integrity and quality is maintained. You’ll understand business processes in relation to housing, repairs and compliance activity, with the ability to translate this into systems, as well as provide advice and guidance on how activity should be reflected in the system.

You’ll be comfortable working with different people and have a proven ability to connect and form effective relationships with a variety of stakeholders. An excellent communicator, able to share and translate complex information to a wide audience, you’ll have the ability to work as part of a small team and able to work out of hours where required e.g. for applying/testing of upgrades or fixes.

Our core priority

JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.

How to apply

To apply, please complete the online application. Closing date for applications is 16th July. Interviews will take place weeks commencing 21st and 28th July. Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.

Additional Information

We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.

Our commitment to Equality, Diversity and Inclusion

At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.

As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.