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- Tasks: Support our online stores by enhancing customer experience and managing product information.
- Company: Join Joseph Joseph, a leading houseware brand transforming everyday living.
- Benefits: Enjoy competitive salary, hybrid working, exclusive discounts, and wellness support.
- Why this job: Be part of a fast-paced team making a real impact in e-commerce.
- Qualifications: Degree level or equivalent with e-commerce platform experience preferred.
- Other info: Great career growth opportunities in a dynamic environment.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We are looking for an Ecommerce Trading Executive to join the Ecommerce team. As the Ecommerce Trading Executive, you'll support across our ever‑growing online stores ensuring customers have the best experience possible when visiting the sites. You'll get stuck into all elements of online trading, from launching new products to improving the customer journey, seeing the impact made through reporting and the use of analytical tools. You'll work closely with the wider ecommerce team, gaining a strong understanding of the full customer journey and trading differences across our international markets. This is a fantastic opportunity to join a fast‑paced, highly driven team as we continue to grow our direct‑to‑consumer channels.
Responsibilities
- Ensure product information, stock quantities and pricing are accurate and kept in line with company updates, managing translations and localisations where relevant for different markets.
- Keep products within the catalogue looking as strong as possible onsite, considering user experience, SEO and visual elements such as imagery and video.
- Work closely with supply and demand planning teams to ensure stock is forecasted accurately per market, ensuring new products are built in time for stock landing and discontinued products are removed when no longer required.
- Use reporting to understand customer behaviour and sales performance per market using this to make informed decisions for onsite content and merchandising to ensure products are positioned well within categories, giving more visibility to bestsellers, new products and offers when relevant.
- Use data to inform upsells, cross‑sells and product recommendations, making sure these are relevant and performing as well as they can to improve the number of items purchased per customer and average order value.
- Utilise apps for onsite elements such as search, reviews, UGC, back‑in‑stock emails etc. to enhance customer experience and drive sales.
- Manage the set‑up of promotions, offers and discount codes, ensuring pricing is set correctly, offers are visible and onsite content is scheduled accurately.
- Work with the design team to brief visuals for home page updates, landing page content, product pages and mega‑menu imagery etc.
- Contribute to weekly and monthly reporting, looking at performance metrics and making suggestions for trade improvements.
- Understand events going on across different markets and keep up to date with competitor activity, sharing insights with the wider team and using these to make trading recommendations and improvements when relevant.
Qualifications
- Degree level or equivalent.
- Experience using ecommerce platforms (Shopify preferable).
- A good understanding of ecommerce trading with proven experience of merchandising, onsite optimisation and reporting.
- Experience of translating or localising website content for different markets is a bonus but not essential.
- Microsoft Excel proficient (experience with lookups & pivot tables preferable).
- Strong written and spoken communication skills.
- Detail‑oriented, deadline driven and able to multi‑task.
- Good organisational skills with a methodical approach to tasks.
- A strong team player, willing to get stuck into a range of tasks and support across the team where necessary.
At Joseph Joseph, we are driven by a simple yet powerful belief - that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real‑world problems but also bring joy, beauty, and functionality to daily life. Headquartered in London, we have grown into one of the world's most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e‑commerce business.
Benefits
- Competitive salary and holiday allowance.
- Company performance‑related bonus.
- A pension contribution.
- An exclusive staff discount.
- 24/7 healthcare appointment support.
- Hybrid working – 3 days in office & 2 days from home with flex start/finish times.
- External private employee wellbeing support.
- Access to Perkbox.
- Volunteer days.
- Team Recognition scheme.
- Training and Development.
- Holiday carry‑over scheme.
- Season‑ticket travel loan.
- Cycle‑to‑work scheme.
- Parental Leave support.
- Holiday trading (buy/sell) and extra holiday days for long service.
Job Location: London, Hybrid (3 days in office, 2 days remote).
Ecommerce Trading Executive in London employer: Joseph Joseph
Contact Detail:
Joseph Joseph Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Trading Executive in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about how your skills match the job description. Use specific examples from your experience to demonstrate your expertise in ecommerce trading.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Ecommerce Trading Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecommerce Trading Executive role. Highlight your experience with ecommerce platforms, merchandising, and any analytical tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ecommerce and how you can contribute to our team. Be sure to mention any relevant experience and how it relates to the responsibilities outlined in the job description.
Show Off Your Analytical Skills: Since this role involves a lot of reporting and understanding customer behaviour, make sure to showcase your analytical skills. Mention any specific tools or methods you've used to analyse data and how you've applied that knowledge to improve sales or customer experience.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to apply directly!
How to prepare for a job interview at Joseph Joseph
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce platforms, especially Shopify if you can. Familiarise yourself with key concepts like merchandising, onsite optimisation, and reporting. This will show that you're not just interested in the role but also understand the ins and outs of ecommerce trading.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to make decisions in previous roles. Think about specific examples where you've analysed customer behaviour or sales performance to improve product visibility or customer experience. This will demonstrate your ability to use analytics tools effectively.
✨Get Creative with Customer Experience
Think about ways to enhance the customer journey and be ready to share your ideas. Whether it's through upselling, cross-selling, or improving product recommendations, showing that you can think outside the box will impress the interviewers. They want someone who can contribute to making the online shopping experience as smooth as possible.
✨Be a Team Player
Since this role involves working closely with various teams, highlight your collaborative skills. Share examples of how you've successfully worked with others in the past, whether it was coordinating with design teams for visuals or collaborating with supply and demand planning. This will show that you're ready to jump in and support the team wherever needed.