Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise the customer supply chain across EU markets for seamless order fulfilment.
- Company: Dynamic company focused on operational excellence and customer satisfaction.
- Benefits: Competitive salary, hybrid working, wellness support, and generous discounts.
- Why this job: Make a real impact in a key leadership role within a thriving supply chain environment.
- Qualifications: 8+ years in supply chain or operations, strong leadership, and financial acumen.
- Other info: Join a culture of continuous improvement with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Head of Customer Supply Chain - EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. This includes full ownership of order management, customer fulfilment, domestic transport, third-party logistics (3PL) relationships, and customer service levels. Reporting to the Customer Supply Chain Director, the role is key to ensuring operational excellence, driving customer satisfaction, and managing cost performance across EU warehousing and logistics activities.
Responsibilities
- Lead the EU customer supply chain function, ensuring seamless execution across order fulfilment, 3PL warehousing, and EU transport.
- Manage end-to-end delivery performance for all B2B and D2C customer channels, owning service KPIs and SLA adherence.
- Act as the senior escalation point for key customer service issues and drive root cause resolution.
- Build strong collaborative relationships with EU sales teams, retailers, and major accounts to align supply chain support with commercial goals.
- Continuously improve the customer experience by simplifying processes, resolving service issues, and anticipating customer needs.
- Own all warehousing and domestic transport costs within the EU, ensuring cost efficiency and accurate budget control.
- Review and approve logistics invoices, investigate variances, and ensure correct cost attribution.
- Partner with finance to monitor monthly performance vs budget and identify opportunities for cost optimisation.
- Support the annual supply chain budget process for the EU, including warehousing, transport, and value-added services.
- Develop and maintain cost-to-serve models for B2B and D2C customers to understand profitability by account/channel.
- Provide monthly reporting and actionable insights on service performance and cost-to-serve.
- Identify key cost drivers and recommend corrective actions to improve efficiency and margin.
- Lead continuous improvement initiatives across EU supply chain operations to reduce inefficiencies and improve service delivery.
- Work closely with Sales, Customer Service, Finance, and Planning to support new customer onboarding and seasonal readiness.
- Own root cause analysis and action plans for SLA failures and customer complaints.
- Ensure Standard Operating Procedures (SOPs) are in place, updated, and followed across all areas of the EU customer supply chain.
- Lead and develop the EU customer supply chain team, driving a performance culture focused on ownership and accountability.
- Act as the primary point of contact for senior customer and retail stakeholders on operational matters.
- Collaborate with internal stakeholders across commercial, operations, finance, and planning to align priorities and deliver business goals.
Qualifications
- Extensive experience (8+ years) in a senior supply chain or operations role, ideally within FMCG or consumer goods.
- Proven leadership of warehousing and transport operations in a B2B and/or e-commerce environment.
- Strong financial acumen with experience in budget management and cost-to-serve modelling.
- Demonstrated ability to drive continuous improvement and operational excellence.
- Confident communicator with strong stakeholder management skills across internal and external partners.
- Experience managing third-party logistics providers in a performance-driven, SLA-focused environment.
- Familiarity with ERP, WMS, and TMS platforms.
- Strong data analysis and reporting skills.
Benefits
- Competitive salary and holiday allowance
- Company performance related bonus
- A pension contribution
- An exclusive staff discount
- 24/7 healthcare appointment support
- Hybrid working - 3 days in office & 2 days from home and flex start/finish times
- External private employee wellbeing support
- Access to Perkbox
- Volunteer days
- Team Recognition scheme
- Training and Development
- Holiday carry-over scheme
- Season-ticket travel loan
- Cycle to work scheme
- Parental Leave support
- Holiday trading (buy/sell) and extra holiday days for long service
- Mental wellbeing support
- Generous discounts for you and friends and family
Select which cookies you accept Head of Customer Supply Chain - EU Current vacancies Head of Cu[...] in City of Westminster employer: Joseph Joseph
Contact Detail:
Joseph Joseph Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Select which cookies you accept Head of Customer Supply Chain - EU Current vacancies Head of Cu[...] in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its supply chain operations. Understand their challenges and think about how your experience can help them improve. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Head of Customer Supply Chain. Highlight your leadership experience and how you've driven operational excellence in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Select which cookies you accept Head of Customer Supply Chain - EU Current vacancies Head of Cu[...] in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Customer Supply Chain role. Highlight your experience in supply chain management, especially in FMCG or consumer goods, and showcase any leadership roles you've held.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Use specific examples from your past experiences that align with the responsibilities mentioned in the job description.
Showcase Your Achievements: Don’t just list your duties; we want to see your achievements! Quantify your successes in previous roles, like improving service KPIs or managing budgets effectively, to demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Joseph Joseph
✨Know Your Supply Chain Inside Out
Before the interview, make sure you thoroughly understand the end-to-end customer supply chain process. Brush up on your knowledge of order management, 3PL relationships, and logistics operations. Being able to discuss these topics confidently will show that you're serious about the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific supply chain challenges. Think of examples from your past experience where you've improved efficiency or resolved service issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Leadership Skills
As a Head of Customer Supply Chain, you'll need to demonstrate strong leadership capabilities. Be ready to discuss how you've led teams in the past, managed performance, and fostered a culture of accountability. Highlight any successful initiatives you've implemented that improved team performance.
✨Understand Financial Acumen
Since the role involves budget management and cost-to-serve modelling, brush up on your financial skills. Be prepared to discuss how you've managed budgets in previous roles and any strategies you've used to optimise costs while maintaining service levels.
