Ecommerce Trading Executive in City of Westminster

We are looking for an Ecommerce Trading Executive to join the Ecommerce team. As the Ecommerce Trading Executive, you'll support across our ever‑growing online stores ensuring customers have the best experience possible when visiting the sites. You'll get stuck into all elements of online trading, from launching new products to improving the customer journey, seeing the impact made through reporting and the use of analytical tools. You'll work closely with the wider ecommerce team, gaining a strong understanding of the full customer journey and trading differences across our international markets. This is a fantastic opportunity to join a fast‑paced, highly driven team as we continue to grow our direct‑to‑consumer channels.

Responsibilities

• Ensure product information, stock quantities and pricing are accurate and kept in line with company updates, managing translations and localisations where relevant for different markets.
• Keep products within the catalogue looking as strong as possible onsite, considering user experience, SEO and visual elements such as imagery and video.
• Work closely with supply and demand planning teams to ensure stock is forecasted accurately per market, ensuring new products are built in time for stock landing and discontinued products are removed when no longer required.
• Use reporting to understand customer behaviour and sales performance per market using this to make informed decisions for onsite content and merchandising to ensure products are positioned well within categories, giving more visibility to bestsellers, new products and offers when relevant.
• Use data to inform upsells, cross‑sells and product recommendations, making sure these are relevant and performing as well as they can to improve the number of items purchased per customer and average order value.
• Utilise apps for onsite elements such as search, reviews, UGC, back‑in‑stock emails etc. to enhance customer experience and drive sales.
• Manage the set‑up of promotions, offers and discount codes, ensuring pricing is set correctly, offers are visible and onsite content is scheduled accurately.
• Work with the design team to brief visuals for home page updates, landing page content, product pages and mega‑menu imagery etc.
• Contribute to weekly and monthly reporting, looking at performance metrics and making suggestions for trade improvements.
• Understand events going on across different markets and keep up to date with competitor activity, sharing insights with the wider team and using these to make trading recommendations and improvements when relevant.

Qualifications

• Degree level or equivalent.
• Experience using ecommerce platforms (Shopify preferable).
• A good understanding of ecommerce trading with proven experience of merchandising, onsite optimisation and reporting.
• Experience of translating or localising website content for different markets is a bonus but not essential.
• Microsoft Excel proficient (experience with lookups & pivot tables preferable).
• Strong written and spoken communication skills.
• Detail‑oriented, deadline driven and able to multi‑task.
• Good organisational skills with a methodical approach to tasks.
• A strong team player, willing to get stuck into a range of tasks and support across the team where necessary.

At Joseph Joseph, we are driven by a simple yet powerful belief - that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real‑world problems but also bring joy, beauty, and functionality to daily life. Headquartered in London, we have grown into one of the world's most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e‑commerce business.

Benefits

• Competitive salary and holiday allowance.
• Company performance‑related bonus.
• A pension contribution.
• An exclusive staff discount.
• 24/7 healthcare appointment support.
• Hybrid working – 3 days in office & 2 days from home with flex start/finish times.
• External private employee wellbeing support.
• Access to Perkbox.
• Volunteer days.
• Team Recognition scheme.
• Training and Development.
• Holiday carry‑over scheme.
• Season‑ticket travel loan.
• Cycle‑to‑work scheme.
• Parental Leave support.
• Holiday trading (buy/sell) and extra holiday days for long service.

Job Location: London, Hybrid (3 days in office, 2 days remote).