Sales and Operations Planning Analyst in London

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life. Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are seeking a highly analytical and commercially astute Sales & Operations Planning (S&OP) Analyst to own the advanced analytics, scenario modelling, and performance insights that power our newly launched end-to-end S&OP process. This role is critical in enabling data‑driven decision‑making, balancing demand and supply, optimizing inventory investment, and delivering best‑in‑class customer service at optimal cost. This is an exciting opportunity for a proactive and forward‑thinking supply chain professional to make a measurable impact within a dynamic global business.

What you will be doing

• S&OP Process Coordination & Governance
  • Coordinate the analytics and reporting framework supporting the monthly S&OP cycle (Demand Review, Supply Review, Executive S&OP).
  • Ensure data integrity, version control, and alignment of assumptions across functions.
  • Conduct analysis to evaluate financial, service, and inventory trade‑offs.
  • Model inventory projections, optimisation, and working capital impacts.
  • Proactively identify imbalances, constraints, risks with mitigation recommendations.
• Performance Management & KPI Governance
  • Define, track, and support improving core KPIs: Forecast Accuracy & Bias, Service Level / Availability, DOTIF, Inventory Turns & Days of Cover, Obsolescence & Excess, Capacity Utilization, Working Capital.
  • Support root cause analysis and corrective action plans for performance gaps.
  • Ensure alignment of operational metrics with financial targets and budget expectations.
• Cross‑Functional Collaboration
  • Partner closely with Demand Planning, Supply Planning, Finance, and Commercial teams.
  • Challenge assumptions constructively and ensure aligned plan across the business.
  • Support new product launches, promotions, and lifecycle transitions.
  • Coordinate automation, standardisation, and adoption of best practices.

What we need from you

• Bachelor’s degree in Supply Chain Management, Operations, Business, Finance.
• 3–5+ years of experience in S&OP, demand planning, supply planning, inventory management, or supply chain analytics.
• Experience working within a global, multi‑channel business (retail/e‑commerce).
• Robust understanding of end‑to‑end S&OP processes and IBP principles.
• Experience with ERP systems (preferably SAP) and planning tools (e.g., SAP IBP).
• Strong data visualisation skills (Power BI, Tableau, or equivalent).
• Ability to work with large datasets and perform statistical analysis for forecasting and inventory optimisation.
• Highly analytical with strong problem‑solving capability and commercial awareness.
• Strong stakeholder management and cross‑functional collaboration skills.
• Professional certification (e.g., APICS/CPIM/CSCP or equivalent).
• Experience implementing or enhancing S&OP/IBP processes.

What you will get from us

• Competitive salary and holiday allowance.
• Company performance related bonus.
• Hybrid working – 3 days in office & 2 days from home and flex start/finish times.
• External private employee wellbeing support.
• Access to Perkbox.
• Training and Development.
• Season‑ticket travel loan.
• Cycle to work scheme.
• Parental Leave support.
• Holiday trading (buy/sell) and extra holiday days for long service.