At a Glance
- Tasks: Process sales orders and ensure top-notch customer service throughout the order journey.
- Company: Join a leading houseware brand known for innovative and functional designs.
- Benefits: Enjoy competitive salary, hybrid working, and wellness support.
- Other info: Great opportunities for training, development, and career growth.
- Why this job: Be part of a dynamic team that values service excellence and creativity.
- Qualifications: Experience in B2B customer service and strong organisational skills are a plus.
The predicted salary is between 28800 - 43200 £ per year.
At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.
What you will be doing:
- Timely and accurate processing of sales orders (submitted via multiple channels).
- Ensure adherence to customer specific requirements to ensure end to end compliance throughout the order to cash process and ensure these are communicated and followed.
- Monitoring of customer orders as they progress through the supply chain and resolve/escalate where necessary.
- Accurate production and supply of all documents related to the supply and/or export of customer orders.
- Build relationships with external and internal customers, ensuring they are updated with their orders progress.
- Timely response to all enquiries, working to achieve first contact resolution.
- Drive development of improved customer order process, service delivery and behaviours.
- Measure and report service metrics through accurate and consistent use of systems and analytics as required.
- Ensure service level standards and KPI’s are maintained to a high standard.
- Support the Head of Order Management in delivery of a world class customer experience.
What we need from you:
- Experience in a B2B customer service role working with retail customers is an advantage.
- Organisational skills with the ability to prioritise and multitask effectively.
- High attention to detail and a positive ‘can do’ attitude.
- Have a passion for service excellence.
- Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage).
- Experience working with ERP applications such as NetSuite or SAP also an advantage.
- Be an effective team player with a sense of fun.
What you will get from us:
- Competitive salary and holiday allowance.
- Company performance related bonus.
- Hybrid working – 3 days in office & 2 days from home and flex start/finish times.
- External private employee wellbeing support.
- Access to Perkbox.
- Training and Development.
- Season-ticket travel loan.
- Cycle to work scheme.
- Parental Leave support.
- Holiday trading (buy/sell) and extra holiday days for long service.
Order Management Executive in London employer: Joseph Joseph Ltd
At Joseph Joseph Ltd, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our hybrid working model allows for flexibility, ensuring a healthy work-life balance while providing opportunities for professional growth in the dynamic consumer goods sector. Join us in London, where your leadership skills will be valued, and you can make a meaningful impact on our demand planning processes.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Joseph Joseph Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Joseph Joseph Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Management Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Joseph Joseph Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Joseph Joseph Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Joseph Joseph Ltd!
How to prepare for a job interview at Joseph Joseph Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
