Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Process sales orders and ensure top-notch customer service throughout the order journey.
- Company: Join a leading houseware brand known for innovative and functional designs.
- Benefits: Enjoy competitive salary, hybrid working, and wellness support.
- Why this job: Be part of a dynamic team that values service excellence and creativity.
- Qualifications: Experience in B2B customer service and strong organisational skills are a plus.
- Other info: Great opportunities for training, development, and career growth.
The predicted salary is between 28800 - 43200 £ per year.
At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.
What you will be doing:
- Timely and accurate processing of sales orders (submitted via multiple channels).
- Ensure adherence to customer specific requirements to ensure end to end compliance throughout the order to cash process and ensure these are communicated and followed.
- Monitoring of customer orders as they progress through the supply chain and resolve/escalate where necessary.
- Accurate production and supply of all documents related to the supply and/or export of customer orders.
- Build relationships with external and internal customers, ensuring they are updated with their orders progress.
- Timely response to all enquiries, working to achieve first contact resolution.
- Drive development of improved customer order process, service delivery and behaviours.
- Measure and report service metrics through accurate and consistent use of systems and analytics as required.
- Ensure service level standards and KPI’s are maintained to a high standard.
- Support the Head of Order Management in delivery of a world class customer experience.
What we need from you:
- Experience in a B2B customer service role working with retail customers is an advantage.
- Organisational skills with the ability to prioritise and multitask effectively.
- High attention to detail and a positive ‘can do’ attitude.
- Have a passion for service excellence.
- Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage).
- Experience working with ERP applications such as NetSuite or SAP also an advantage.
- Be an effective team player with a sense of fun.
What you will get from us:
- Competitive salary and holiday allowance.
- Company performance related bonus.
- Hybrid working – 3 days in office & 2 days from home and flex start/finish times.
- External private employee wellbeing support.
- Access to Perkbox.
- Training and Development.
- Season-ticket travel loan.
- Cycle to work scheme.
- Parental Leave support.
- Holiday trading (buy/sell) and extra holiday days for long service.
Order Management Executive in London employer: Joseph Joseph Ltd
Contact Detail:
Joseph Joseph Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Executive in London
✨Tip Number 1
Get to know the company inside out! Research Joseph Joseph Ltd, their products, and their values. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which can double your chances of landing that interview.
✨Tip Number 3
Prepare for the interview by practising common questions related to order management and customer service. Think about how your experience aligns with their needs, especially around problem-solving and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Joseph Joseph.
We think you need these skills to ace Order Management Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Order Management Executive role. Highlight your experience in B2B customer service and any relevant skills, like your proficiency with Microsoft Excel or ERP applications. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for service excellence and your ability to multitask effectively. Let us know why you're excited about joining Joseph Joseph and how you can contribute to our mission of solving everyday problems.
Showcase Your Attention to Detail: In the order management world, details matter! Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their submissions are polished and professional, reflecting the high standards we uphold at Joseph Joseph.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on being part of our team right from the start!
How to prepare for a job interview at Joseph Joseph Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Joseph Joseph Ltd. Understand their products, values, and what makes them stand out in the houseware industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As an Order Management Executive, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed competing priorities or improved processes. This will demonstrate your ability to handle the demands of the role.
✨Be Ready for Technical Questions
Brush up on your Microsoft Excel skills, especially V-Lookups and Pivot Tables, as well as any ERP systems like NetSuite or SAP. Be prepared to discuss how you've used these tools in previous roles to manage orders or improve customer service.
✨Emphasise Your Customer Service Passion
Joseph Joseph values a positive 'can do' attitude and service excellence. Think of specific instances where you've gone above and beyond for a customer. Sharing these stories will highlight your commitment to providing a world-class customer experience.
