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- Tasks: Lead a team to enhance customer experiences and develop proactive engagement strategies.
- Company: A leading houseware brand based in London with a focus on customer care.
- Benefits: Competitive benefits, hybrid working arrangements, and a dynamic work environment.
- Why this job: Make a real impact on customer experiences while leading a passionate team.
- Qualifications: Extensive experience in consumer care leadership and data-driven decision-making.
- Other info: Opportunity to work with innovative tools like Zendesk in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This role focuses on strategy development for proactive consumer engagement and operational excellence.
The ideal candidate will have extensive experience in consumer care leadership and a data-driven approach, with expertise in tools like Zendesk.
This full-time position offers competitive benefits including hybrid working arrangements.
Head of Customer Experience & Care - Hybrid Leader in London employer: Joseph Joseph Ltd
Contact Detail:
Joseph Joseph Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Care - Hybrid Leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and care. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively.
✨Tip Number 3
Showcase your data-driven approach! Be ready to discuss how you've used analytics tools like Zendesk to improve customer satisfaction. Numbers speak volumes, so bring your success stories to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Customer Experience & Care - Hybrid Leader in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for enhancing customer experiences shine through. We want to see how your past experiences have shaped your approach to consumer care and how you can bring that passion to our team.
Highlight Your Leadership Skills: As a Head of Customer Experience & Care, leadership is key. Make sure to showcase your experience in leading teams and driving strategy. We’re looking for someone who can inspire and motivate others, so share examples of how you've done this in the past.
Be Data-Driven: We love a good data story! In your application, emphasise your experience with data analysis and tools like Zendesk. Show us how you've used data to make informed decisions and improve customer engagement strategies.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Joseph Joseph Ltd
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience and care. Familiarise yourself with strategies that enhance consumer engagement, as well as operational excellence. Being able to discuss specific examples from your past experience will show that you’re not just knowledgeable but also practical.
✨Get Familiar with Zendesk
Since the role requires expertise in tools like Zendesk, it’s crucial to demonstrate your proficiency. If you’ve used it before, prepare to share how you leveraged it to improve customer interactions. If you haven’t, consider doing a quick tutorial or two to get a basic understanding of its functionalities.
✨Show Your Leadership Skills
As a Head of Customer Experience & Care, leadership is key. Be ready to discuss your leadership style and how you’ve successfully managed teams in the past. Think of specific instances where you motivated your team or resolved conflicts, as this will highlight your capability to lead effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about their current customer experience strategies and challenges. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
