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- Tasks: Lead and optimise the EU customer supply chain for seamless order fulfilment and logistics.
- Company: Joseph Joseph, a leading houseware brand known for intelligent design.
- Benefits: Competitive salary, performance bonuses, hybrid working, and extensive employee perks.
- Why this job: Make a real impact on customer satisfaction and operational excellence in a dynamic environment.
- Qualifications: 8+ years in senior supply chain roles with strong leadership and financial skills.
- Other info: Join a collaborative team focused on continuous improvement and career development.
The predicted salary is between 43200 - 72000 £ per year.
At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.
The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. This includes full ownership of order management, customer fulfilment, domestic transport, third-party logistics (3PL) relationships, and customer service levels. Reporting to the Customer Supply Chain Director, the role is key to ensuring operational excellence, driving customer satisfaction, and managing cost performance across EU warehousing and logistics activities.
What you will be doing
- Customer Supply Chain Operations: Lead the EU customer supply chain function, ensuring seamless execution across order fulfilment, 3PL warehousing, and EU transport. Manage end-to-end delivery performance for all B2B and D2C customer channels, owning service KPIs and SLA adherence. Act as the senior escalation point for key customer service issues and drive root cause resolution. Build strong collaborative relationships with EU sales teams, retailers, and major accounts to align supply chain support with commercial goals. Continuously improve the customer experience by simplifying processes, resolving service issues, and anticipating customer needs.
- Warehouse & Transport Cost Accountability: Own all warehousing and domestic transport costs within the EU, ensuring cost efficiency and accurate budget control. Review and approve logistics invoices, investigate variances, and ensure correct cost attribution. Partner with finance to monitor monthly performance vs budget and identify opportunities for cost optimisation.
- Customer Cost-to-Serve & Budgeting: Support the annual supply chain budget process for the EU, including warehousing, transport, and value-added services. Develop and maintain cost-to-serve models for B2B and D2C customers to understand profitability by account/channel. Provide monthly reporting and actionable insights on service performance and cost-to-serve. Identify key cost drivers and recommend corrective actions to improve efficiency and margin.
- Process & Performance Management: Lead continuous improvement initiatives across EU supply chain operations to reduce inefficiencies and improve service delivery. Work closely with Sales, Customer Service, Finance, and Planning to support new customer onboarding and seasonal readiness. Own root cause analysis and action plans for SLA failures and customer complaints. Ensure Standard Operating Procedures (SOPs) are in place, updated, and followed across all areas of the EU customer supply chain.
- Team Leadership & Stakeholder Engagement: Lead and develop the EU customer supply chain team, driving a performance culture focused on ownership and accountability. Act as the primary point of contact for senior customer and retail stakeholders on operational matters. Collaborate with internal stakeholders across commercial, operations, finance, and planning to align priorities and deliver business goals.
What we need from you
- Extensive experience (8+ years) in a senior supply chain or operations role, ideally within FMCG or consumer goods.
- Proven leadership of warehousing and transport operations in a B2B and/or e-commerce environment.
- Strong financial acumen with experience in budget management and cost-to-serve modelling.
- Demonstrated ability to drive continuous improvement and operational excellence.
- Confident communicator with strong stakeholder management skills across internal and external partners.
- Experience managing third-party logistics providers in a performance-driven, SLA-focused environment.
- Familiarity with ERP, WMS, and TMS platforms.
- Strong data analysis and reporting skills.
What you will get from us
- Competitive salary and holiday allowance
- Company performance related bonus
- A pension contribution
- An exclusive staff discount
- 24/7 healthcare appointment support
- Hybrid working – 3 days in office & 2 days from home and flex start/finish times
- External private employee wellbeing support
- Access to Perkbox
- Volunteer days
- Team Recognition scheme
- Training and Development
- Holiday carry-over scheme
- Season-ticket travel loan
- Cycle to work scheme
- Parental Leave support
- Holiday trading (buy/sell) and extra holiday days for long service
Head of Customer Supply Chain - EU employer: Joseph Joseph Ltd
Contact Detail:
Joseph Joseph Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Supply Chain - EU
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its supply chain operations. Understand their challenges and think about how your experience can help solve them. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background aligns with the role of Head of Customer Supply Chain. Highlight your leadership skills and any successful projects you've led that improved efficiency or customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Joseph Joseph!
We think you need these skills to ace Head of Customer Supply Chain - EU
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Customer Supply Chain role. Highlight your experience in supply chain management, especially in FMCG or consumer goods, and showcase any leadership roles you've held.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've driven operational excellence and improved customer satisfaction in previous roles.
Showcase Your Financial Acumen: Since budget management and cost-to-serve modelling are key parts of the role, be sure to include any relevant experience you have in these areas. We want to see how you've managed costs effectively in past positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Joseph Joseph Ltd
✨Know Your Supply Chain Inside Out
Make sure you brush up on your knowledge of supply chain management, especially in the context of FMCG and e-commerce. Be ready to discuss specific strategies you've implemented in previous roles that improved efficiency or customer satisfaction.
✨Showcase Your Leadership Skills
As a Head of Customer Supply Chain, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've led teams, managed conflicts, and driven performance culture in past positions. Highlight any successful initiatives you've spearheaded.
✨Be Financially Savvy
Since the role involves budget management and cost-to-serve modelling, be prepared to discuss your experience with financial acumen. Bring examples of how you've monitored performance against budgets and identified cost optimisation opportunities.
✨Engage with Stakeholders
This position requires excellent stakeholder management skills. Think of instances where you've successfully collaborated with internal and external partners. Be ready to explain how you build relationships and align priorities to achieve business goals.
